April 25, 2012 08:00 ET

New BPMonline Service Desk Incorporates ITSM Best Practices and Business Process Automation

BOSTON, MA and LONDON--(Marketwire - Apr 25, 2012) - BPMonline, SaaS CRM and business process management solutions provider, today launches BPMonline Service Desk, a new cost effective web service desk management solution that will transform IT Service Management (ITSM) automation.

BPMonline Service Desk's advanced business process management (BPM) capabilities provide the full range of tools to configure, automate and conduct business processes analysis. It delivers right out of the box fully integrated ITIL/BPM features, such as service level and service catalogue management, incident management, service request management, knowledge management, control of service personnel's time usage, interactive communications, in-depth reporting and analytics, to name a few. For instance, you can manage support tickets, track customer issues, manage service level agreements (SLA), ensure compliance, run service catalog and CMDB. Such capabilities as automated request management and customer self-service let the customer sit in the driver's seat, which helps ensure a good experience, eliminates wasted time and reduces overall costs.

With its new product BPMonline delivers enterprise-class IT Service Management Software at one of the most cost effective price points available on the market. The subscription for BPMonline Service Desk On-Demand is proposed for as little as $41 per month.

"The launch of BPMonline Service Desk will revolutionize the ITSM market in that it harnesses the power of the most advanced technologies (ITIL, BPM, SaaS) available today all within one platform. BPMonline Service Desk is a user friendly, highly effective ITSM solution," says Alex Zlotko, BPMonline Business Development Executive (Service Desk Unit).

In March 2012, BPMonline's solution was named a Customer Service Rising Star by the undisputed industry authority -- CRM Magazine. The award recognizes cutting-edge vendors whose products are 'Meeting -- and exceeding -- customer needs.'

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About BPMonline:
BPMonline is a global provider of the first-class Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. The award-winning BPMonline CRM application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point.

In 2011 BPMonline CRM was titled CRM Idol 2011 in EMEA region. The judges of the contest evaluated BPMonline CRM as one of the most elegant process-based CRM applications. Early in 2012, BPMonline was listed in ZDNet's 'CRM Watchlist 2012,' an annual review of the most influential CRM players. The undisputed industry authority -- CRM Magazine -- named BPMonline as a Customer Service Rising Star. The award is designed to recognize the cutting-edge vendors whose products are 'Meeting and exceeding customer needs.'

Applying its deep industry-level experience, BPMonline created a wide range of industry-tailored solutions for customer relationships and business process management. BPMonline customers from Real Estate, Telecom, Banking, Legal and other sectors use the out-of-the-box solutions specific to their industry. This approach enables companies to have their CRM+BPM solution up and running quickly and ensure the ongoing success.

Headquartered in London, UK, with an ever-growing partner network, BPMonline is presented in more than 35 countries around the world. Currently 3500 organizations trust our solutions, empowered by the exceptional customer service.

Contact Information

  • Media Contact:
    Valerie Harding
    Ripple Effect Communications
    Tel: 617-536-8887
    Email: Email Contact