SOURCE: IntelliResponse

IntelliResponse

December 04, 2013 08:30 ET

New Digital Voice of the Customer Technology From IntelliResponse Wins Best in Biz Award

IntelliResponse "VOICES" Wins in 'Most Innovative Product of the Year' Category

TORONTO, ON--(Marketwired - Dec 4, 2013) - IntelliResponse, the leading provider of virtual agent technology for the enterprise, has been named a bronze winner in the Most Innovative Product of the Year category in Best in Biz Awards 2013, the only independent business awards program judged by members of the press and industry analysts.

The winning product, VOICES, is IntelliResponse's breakthrough Voice of the Customer (VoC) solution, introduced earlier this year. Already named one of KMWorld's trend-setting products of 2013, VOICES helps organizations collect authentic, real-time voice of the customer insight directly from the interactions of customers across corporate websites, social media, mobile, and agent channels.

The third annual Best in Biz Awards program, focusing on companies based or operating in North America, was the most competitive in its history, with the highest number of award submissions to date and the most distinguished judging panel yet assembled. More than 500 entries were received this year from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.

Best in Biz Awards 2013 honors were presented in more than 50 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, PR Campaign of the Year and Website of the Year.

"VOICES is truly a game changer for our customers, as it's dramatically transforming the way online self-service is viewed by an organization," explains David Lloyd, CEO of IntelliResponse. "While once viewed primarily as a method to reduce call and email volume, online self-service powered by virtual agent technology now helps deliver an outstanding customer experience, and with VOICES, organizations gain a much deeper understanding of those same customers with greater ease and speed than traditional VoC methods. We're honored that IntelliResponse VOICES has been recognized by Best in Biz."

Winners of Best in Biz Awards 2013 were determined by an independent panel of 51 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as Accounting Today, Arizona Daily Star, Atlanta Tribune, Bloomberg Businessweek, Cascade Business News, Chicago Tribune, Chip Design Magazine, Computerworld, Crain's New York Business, CRN, Dallas Morning News, Dayton Business Journal, Detroit Free Press, ECT News Network, Entrepreneur, eWeek Channel Insider, Executive Travel Magazine, Fast Company, Financial Times, Fortune, Hartford Business Journal, Hartford Courant, Inc. Magazine, King Features Syndicate, Lab Reviews, Law Technology News, Miami Herald, Memphis Business Journal, Network World, NorthBay Biz, Orange County Register, PC Magazine, Phoenix Business Journal, Pittsburgh Business Times, Prairie Business Magazine, Quad-City Times, Reuters, San Francisco Chronicle, San Jose Mercury News, Savannah Morning News, Small Business Digest, South Florida Business Journal, Tech.Blorge, Tech-Gaming, Times (Munster, Indiana), Upstart Business Journal and USA Today.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2013, visit: http://www.bestinbizawards.com/2013-winners.

About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. Key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.

IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University Extension School.

For more information about IntelliResponse, visit www.intelliresponse.com.

About Best in Biz Awards
Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in three separate programs annually: North America, EMEA, and International. For more information about the Best in Biz Awards, please visit: http://www.bestinbizawards.com/

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