SOURCE: Fluke Networks

March 26, 2007 05:00 ET

New LinkRunner Pro Offers Faster Closure, Fewer Escalations of Connectivity Trouble Tickets

All-New LinkRunner Pro Is the Only Tool in Class With Gigabit Ethernet, 802.1X, PoE and Reporting Capabilities for Front-Line Technicians

EVERETT, WA -- (MARKET WIRE) -- March 26, 2007 -- Fluke Networks announces the new LinkRunner Pro Network Multimeter, the first and only tool in its class to reduce trouble ticket escalation by providing front-line technicians the power to troubleshoot Gigabit Ethernet links, resolve 802.1X security conflicts, and provide comprehensive link status test reports. The new LinkRunner Pro also performs Power over Ethernet (PoE) verification to the IEEE 802.3af standard and identifies the nearest switch with Cisco, Extreme, and Link Layer Discovery Protocols (CDP/EDP/LLDP).

"As we roll out Gigabit to the desktop, I expect Gigabit related problems to comprise 15-20% of our connectivity trouble tickets," said Sean Kliger, Network Engineer Fred Hutchinson Cancer Research Center in Seattle. "LinkRunner Pro will help us detect those issues at the front line."

Technicians increasingly need tools that can deal with the speed of today's networks. LinkRunner Pro is the first tool of its kind to help resolve Gigabit connectivity problems. With LinkRunner Pro a technician can negotiate a link with the network up to 1000 MB/s, and ping up to 10 key devices or URLs. Currently, Gigabit connectivity problems are often escalated to engineer levels because existing link tools do not support Gigabit speeds. These escalations take valuable engineering time away from solving more complex problems. LinkRunner Pro frees up this time by helping to resolve problems at the front line.

Unlike any other connectivity tool, LinkRunner Pro can help technicians quickly resolve 802.1X conflicts. This is critical due to the growing use of the 802.1X protocol for wired networks because of the added security it provides. Desktop support technicians are increasingly responsible for the deployment of this new technology, and need tools to assist in troubleshooting user authentication problems.

Test documentation speeds trouble ticket resolution

LinkRunner Pro helps technicians who need objective documentation of connectivity problems to prevent redundant testing of higher levels. "Our environment is complex. The network often gets falsely blamed for lack of connectivity," said Craig Bartholomew, Network Engineer for Fannie Mae. "LinkRunner Pro's reporting capabilities will help us provide proof as to the real cause of basic connectivity problems."

Prior to LinkRunner Pro, these reporting capabilities were only available in more complex and costly tools. LinkRunner Pro offers a new alternative to expensive, complicated test solutions. The test tool comes with LinkRunner Connect software, which allows technicians to record all test results and upload to a PC for routing with trouble tickets.

Digital toning speeds cable identification process

LinkRunner Pro also serves as a digital toning device, with signals detected by Fluke Networks' IntelliTone probe. Digital toning is immune to electrical interference and safe on active networks, making cable identification faster and more accurate in LAN environments.

Product availability

The new LinkRunner Pro is available for immediate delivery from Fluke Networks sales partners worldwide.

About Fluke Networks

Fluke Networks provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's comprehensive line of Network SuperVision™ Solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance. Headquartered in Everett, Washington, the company distributes its products in more than 50 countries. More information can be found by visiting Fluke Networks' Web site at or by calling (800) 283-5853.

Contact Information

  • Dan Wright
    Public Relations Manager
    Fluke Networks
    (425) 446-5633
    Email Contact