SOURCE: Mattersight Corporation

Mattersight Corporation

May 20, 2015 09:15 ET

New Mattersight® Predictive Behavioral Routing Release Delivers Improved Consumer Conversations

Predictive Behavioral Routing Algorithms Now Deliver 25% Improvement in Personality Matching

CHICAGO, IL--(Marketwired - May 20, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced the release of Version 3 of its flagship Predictive Behavioral Routing algorithm. The enhanced data science behind Version 3 provides clients even greater business outcomes than the powerful results created by the previous releases of this software. Advancing Mattersight's ongoing commitment to drive customer experience gains for its clients, Version 3's algorithms increase already strong results across customer satisfaction, client retention, and operating costs.

"Personalizing the service experience is a top priority for our clients," said David Gustafson, Mattersight's Interim CFO and EVP of Product and Customer Operations. "The ability to connect consumers with agents based on personality data is a game-changer for customer experience professionals."

Available today, Mattersight's Version 3 helps organizations have shorter, more effective conversations with customers by improving the connections between customer personalities and the agents who are best suited to handle those personalities. Mattersight Predictive Behavioral Routing can improve client key performance indicators by 20%-25% over traditional methods of call routing.

Mattersight offers a complimentary Impact Analysis for businesses interested in seeing how its routing solution can improve customer experience and operating leverage. To find out more, click http://www.mattersight.com/request-demo.

About Mattersight

Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com.

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