SOURCE: NetReflector

NetReflector

November 15, 2012 09:00 ET

New NetReflector "Voice of the Employee" Solution Provides Platform for Measuring and Improving Employee Engagement and Productivity

VantagePoint VoE ™ Provides Rapid Visibility Into Organizational Health & Wellness -- and Accurate Insights Into Workforce Problems and Productivity

SEATTLE, WA--(Marketwire - Nov 15, 2012) - NetReflector, Inc. (www.netreflector.com) today announced the release of the VantagePoint VoE ™ Suite -- a comprehensive Voice of the Employee solution designed to streamline employee feedback, and provide management with the tools and insights for measuring and improving organizational performance.

In today's economic climate where job growth rates have remained flat -- organizations are striving for effective, economical ways to boost workforce performance and improve the customer experience. Voice of the Employee programs can accomplish this by gathering employee feedback from staff and senior management alike -- providing fast, accurate assessment on workforce issues that may be negatively impacting employee morale, satisfaction, and performance.

NetReflector's new VantagePoint VoE Suite combines proven data collection methodologies with deep subject matter expertise to deliver a fully-managed, turn-key Voice of the Employee Solution for measuring and improving organizational performance.

"Our VantagePoint VoE Suite is based on a long tradition of working with clients to develop strategic feedback programs aimed at optimizing organizational performance," states Peter Gurney, Senior Director of VoC Solutions at NetReflector. "We've taken a best practice approach to Voice of the Employee programs and have applied proven survey methodologies in the areas of employee engagement, customer service quality, and business process quality, to enable organizations to very quickly see the specific problems that may be impacting the organization, such as a drop in morale, poor or inadequate communications, service quality, and other critical issues."

The VantagePoint VoE Suite is a comprehensive set of core, "best practice" surveys that provide a proven framework for measuring critical attributes of employee engagement, service climate, the service-profit chain, as well as VOCE -- or Voice of the Customer via the Employee. The suite provides organizations with fast, accurate assessment over a wide variety of critical workforce performance areas including:

  • Factors that contribute to a fully engaged workforce
  • Perceptions and satisfaction with corporate management
  • Team morale, productivity, and collaboration levels
  • Company direction and growth

The VantagePoint VoE Suite is available as a bundled solution or as individual survey components for companies needing greater focus in their human resource and workforce development efforts.

"Very few companies realize just how close the connection is between customer satisfaction and employee engagement," states Gary Nicholas, president at NetReflector. "Understanding and improving upon how a workforce feels about their work, their team, their management, and direction, has a great deal of influence over how they interact with customs and coworkers. Our goal is to make the employee feedback process easier, so that companies can begin leveraging their most valuable assets -- their employees."

Established in Seattle, WA in 1997, NetReflector has remained an industry innovator providing full-service customer insight solutions that help organizations connect the dots between feedback activities and business objectives. The VantagePoint VoE Suite is the latest addition to NetReflector's full line of products and services for HR professionals, customer experience managers and market research practitioners. In addition to managed feedback solutions, the company also provides customers with a single source for EFM software and comprehensive market research. NetReflector has worked with hundreds of leading global companies in the consumer, financial, industrial, retail, service and technology industries, and deliver "actionable customer insights" for some of the world's leading organizations and Fortune 500 brands including ADP, MasterCard, Microsoft and the Home Depot.

For more information or to speak to a representative contact NetReflector at 1-866-927-1209 or visit the NetReflector's website at www.netreflector.com

About NetReflector
NetReflector is a full-service Customer Insight alternative to traditional Customer Experience Management vendors and market research firms. We provide organizations with a single source for enterprise-class survey software, managed feedback solutions, and comprehensive market research. An industry innovator since 1997, NetReflector is evolving new ways to optimize Voice of the Customer investments through rapid, fixed-cost solutions for measuring satisfaction, loyalty and service quality. Headquartered in Seattle, we deliver actionable insights to some of the world's leading organizations and Fortune 500 brands. Discover more at www.netreflector.com

Contact Information

  • Contact:
    Dwight Galler
    Dewey Communications (for NetReflector)
    339-793-3978
    Email Contact