SOURCE: OAISYS

OAISYS

February 02, 2011 07:00 ET

New OAISYS 7.0 Call Recording Solutions Support Enterprise Readiness, Government Agency Requirements

Release Includes Active Directory Integration, 64-Bit Windows Support and More Flexible Deployment Options

TEMPE, AZ--(Marketwire - February 2, 2011) - OAISYS®, a leader in business call recording and contact center management solutions, today announced the new version 7.0 release of its Talkument® and Tracer solutions. Now available for early adopter field trials, version 7.0 delivers multiple user-requested features, public safety enhancements and key functionality aimed at simplifying solution administration and enhancing overall performance for the enterprise market.

Compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, the Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.

"Version 7.0 is the culmination of the extensive efforts we put into enhancing our Talkument and Tracer solutions in 2010," said Brian Spencer, president of OAISYS. "With this release, we have met our ambitious product roadmap goals to deliver an industry-leading solution that incorporates our users' feedback and functionality requests. It also advances our competitiveness in essential vertical markets, such as public safety. It's an achievement of which we are all extremely proud."

"The point releases delivered throughout 2010 and leading up to version 7.0 provided dramatic capacity expansion, variable data lifecycle management, enhanced application programming interfaces, on-demand licensing for pure quality assurance applications, integration with Avaya Aura™ Communication Manager, and the certified ability to interoperate within a virtual infrastructure. All of these enhancements directly supported our efforts to increase adoption within the enterprise market."

Specific features incorporated into version 7.0 of the OAISYS software solutions include:

  • Active Directory Integration: This feature benefits administrators by creating a single point of administration. The optional integration allows OAISYS recording solutions to retrieve user account credentials and groups from Active Directory.

  • 64-Bit Windows Support: This update adds support for the 64-bit versions of the Windows Server 2008 and Windows 7 operating systems, increasing the speed of certain critical functions.

  • Enhanced Screen Recording Flexibility: Tracer Screen Recording functionality can now be enabled using a variety of triggers, such as through voice activation, integration with a predictive dialer or other third-party application and via the OAISYS Desktop Client Application. Previous versions were dependent upon computer telephony integration (CTI) to enable this optional capability.

  • Multiple MiTAI Connections:  For Mitel customers using the MiTAI Application Programming Interface (API), which enables sophisticated call- and PBX-control functionality, OAISYS solutions can support multiple MiTAI connections. This allows a reduction in the number of OAISYS recording platforms required to run in a multi-node configuration, lowering overall cost of solution deployment.

  • Quality Monitoring Enhancements: OAISYS evaluations have been enhanced to allow categorical grouping of evaluation criteria, customized effectiveness codes for total business process alignment and a more flexible user interface. These optimizations include the use of radio buttons, drop-down menus and default values.

Among enhancements of specific focus to users in the public safety market are:

  • Automatic Location Identification (ALI): ALI is a physical address service that corresponds with a phone number. It is commonly used in public safety contact centers to identify the location from which a call originates. ALI information is now integrated into the OAISYS Management Studio and is searchable.

  • Spoken-Time Overlay: This feature reflects the real time in which a call took place and can be heard during playback of the recording. The functionality is used to synchronize other data review and for verisimilitude when calls are played back for juries and other third parties. The feature may be enabled or disabled during playback and is supported in both the standard OAISYS network player and a stand-alone player that can be used for portable incident replay in a courtroom setting.

"We created an exceptionally extensive product roadmap for the past year," said Spencer, "and our R&D, testing and support groups delivered on the promises we made, as is reflected both in our year-over-year sales growth and early adopter feedback. We are proud of the efforts that went into Talkument and Tracer version 7.0, and we are certain our customers and partners will be highly satisfied with the results."

OAISYS is currently accepting a limited number of customers to participate in early adopter field trials of the 7.0 release. 

About Talkument:
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.

About Tracer:
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.

About OAISYS:
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.

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