Financial Consumer Agency of Canada

Financial Consumer Agency of Canada

June 21, 2013 11:11 ET

New Rules for Credit Card Cheques Now in Effect

OTTAWA, ONTARIO--(Marketwired - June 21, 2013) - Consumers can now decide whether they want to receive credit card cheques from their financial institutions. These cheques, sometimes called "promotional" or "convenience" cheques, can be used by consumers to pay bills or to transfer a balance from a higher interest credit card or loan to a credit card which may be offering a promotional low interest rate for a specific period of time.

Federally regulated financial institutions (FRFIs) can no longer send these cheques to their customers in an unsolicited manner thanks to new requirements, which form part of the existing Credit Business Practices Regulations. FRFIs must now get express consent from their credit card clients before providing them with credit card cheques. Simply using the credit card or any other service related to the credit card account does not count as express consent to receive credit card cheques. These regulations, which fulfill an Economic Action Plan 2011 commitment to assist consumers in managing credit indebtedness, come into force today.

Consumers can continue to request and use credit card cheques, but they should ensure they are aware of their terms and conditions, especially:

  • that financial institutions charge interest from the date the cheques are used, like cash advances

  • whether there is a fee to transfer the balance

  • how long the promotional low-rate period lasts, and

  • what the interest rate will be after the promotional period ends.

More information is available on the website of the Financial Consumer Agency of Canada at

Other resources

- FAQ: How are credit card cheques different from personal cheques?

- Unsolicited credit card cheques: Your rights and responsibilities

- Credit Business Practices Regulations (amended)

About FCAC

With educational materials and interactive tools, the Financial Consumer Agency of Canada (FCAC) provides objective information about financial products and services to help Canadians increase their financial knowledge and confidence in managing their personal finances. FCAC informs consumers about their rights and responsibilities when dealing with banks and federally regulated trust, loan and insurance companies. FCAC also makes sure that federally regulated financial institutions, payment card network operators and external complaints bodies comply with legislation and industry commitments intended to protect consumers.

You can reach us through FCAC's Consumer Services Centre by calling toll-free 1-866-461-3222 (TTY: 613-947-7771 or 1-866-914-6097) or by visiting our website:

Follow @FCACan on Twitter.

Like Financial Consumer Agency of Canada (FCAC) on Facebook

Like Financial Literacy Month in Canada on Facebook.

Subscribe to FCACan on YouTube.

Follow Financial Consumer Agency of Canada on LinkedIn

Join the Partnering to Turn Financial Literacy into Action group on LinkedIn.

Disponible en français

Contact Information