SOURCE: Sage Software

September 12, 2006 09:00 ET

New Sage CRM SalesLogix v7 Provides Advanced Sales Intelligence, Enhanced Marketing Functionality and Enables Mobile Workforce

Customer-Driven Feature Additions Include Interactive Dashboards, Integrated Service and Support, Marketing Campaign Tools, Full-Featured Mobility and Productivity Enhancements

CHICAGO, IL -- (MARKET WIRE) -- September 12, 2006 -- Sage Software today announced availability of the new Sage CRM SalesLogix v7 product suite at the annual Gartner Customer Relationship Management Summit in Chicago, Illinois. Sage CRM SalesLogix v7 expands on the product's integrated sales, marketing, customer service and support automation capabilities with feature additions driven by the needs of small and mid-sized businesses, as well as users in divisions of large enterprise. New v7 features include interactive sales dashboards, an integrated service and support client, enhanced marketing capabilities, full-featured mobile support and productivity enhancements for users, administrators and developers.

"Sage Software continues to develop new features across the entire Sage CRM SalesLogix product suite to help organizations heighten their awareness and use of actionable customer data," explained Elvin Monteleone, senior vice president and general manager for Sage CRM Solutions. "Our customers can use Sage CRM SalesLogix from the desktop, laptop, Web or mobile devices to turn insight into action by analyzing sales performance, diagnosing business challenges and identifying new revenue opportunities. Customizations performed by our Sage CRM Solutions business partners can further expand the system's value for industry-specific sales environments."

Sage CRM SalesLogix v7 is on demonstration for Gartner CRM Summit attendees, through Wednesday, September 13th, including the full-featured Sage CRM SalesLogix Mobile Platform with support for BlackBerry® and Pocket PC handheld devices.

Recent Gartner research noted, "The combination of mobile devices and sales force automation (SFA) is a natural one, and the options available to give salespeople access to client data on the move are greater now than ever before. The need to be responsive to colleagues and customers, coupled with the lower barriers to adoption and lower total cost of ownership (TCO) for handheld devices, will drive greater use of multiple devices to constantly stay in touch. From 2006 through 2009, the number of salespeople equipped with multiple devices for collaborative selling will double." (Gartner: IT Must Factor Sales Culture Into Mobile SFA Device Selection, Clark & Desisto, May 2006)

New Sage CRM SalesLogix v7 Features

Sage CRM SalesLogix Sales provides the tools and resources needed to effectively manage all aspects of the sales cycle and increase team sales performance. As a single repository for customer information, it enables users to access detailed account and contact information, track opportunities from lead through close, manage team calendars and activities, forecast revenue, and report on sales effectiveness. New features include:

Real-time Interactive Dashboards allow users to gain insight into organizational and individual performance, diagnose key issues and identify opportunities by analyzing pipeline status, open opportunities, and win rates. Users can create customized dashboard content and perform analysis using filter or group criteria, as well as drag-and-drop features.

Full-Featured Mobile CRM Support allows users to view and update contact, account, service ticket and opportunity information as well as related notes and history in real time. Users can deploy on popular BlackBerry and/or Pocket PC mobile platforms to sync with one click to wireless, dial-up, or a network connection. Administrators can distribute data and application updates automatically to mobile devices.

Enhanced Marketing Capabilities include a wide variety of new tools that allow users to capture leads from Web pages, import external lists, manage and qualify leads, measure the impact and cost of campaigns on a cost-per-lead basis, design and monitor e-mail campaigns using services from EmPulse Technologies, Inc., and track campaign tasks in multiple stages.

Integrated Service and Support allows users to access all support information and features through an integrated client. Users can track and view defects including problem type, version found, and source. Users can also view defects and returns associated with a specific account or ticket as well as track all details throughout the lifecycle of a return. Assets can be associated with accounts, tickets, defects, contracts or returns.

User Productivity Enhancements help users access commonly used functions that are grouped by role on the navigation. Users can copy a link of any record to the clipboard and paste into an e-mail, enabling other users to quickly access the same record with one a single click. Users can also produce reports with the improved Crystal Reports XI R2 and control report output through easily defined filters and dynamic groups.

Administrator Productivity Enhancements enable the Import Wizard with easier field mapping, custom scripting, duplicate checking, and import preview and testing. Administrators can install remote databases quickly with a single-click executable, synchronize remote changes with a secure Internet-based sync option (HTTPS) and perform database maintenance with the customizable Integrity Checker to find, report and fix database issues.

Developer Enhancements enable non-SalesLogix tables and views, maintaining security and synchronization support. Developers can customize the Activity, Report Manager and Attachment interfaces. An SQL profiler helps troubleshoot and optimize application performance with the SQL Profiler. Developers can also apply changes to production quickly with integrated Bundler and Architect projects. Additionally .NET customization tools enable development in Visual Studio .NET and native plug-ins to be added in the Sage CRM SalesLogix Architect.

Sage CRM SalesLogix

With more than 300,000 users at over 7,300 companies, Sage CRM SalesLogix is the CRM leader for small to medium-sized businesses. Sage CRM SalesLogix delivers easy-to-use and integrated sales, marketing, customer service and support automation solutions that can be tailored to an organization's unique customer acquisition, retention and development processes.

Sage CRM SalesLogix is part of Sage CRM Solutions, the only family of CRM products designed specifically for the needs of small and medium-sized businesses that also includes ACT! by Sage, Sage CRM and For more details, visit or call 800-643-6400.

About Sage Software

Sage Software supports the needs, challenges and dreams of more than 2.6 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of accounting practices and the construction, distribution, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small to mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.0 million customers and employs over 10,500 people worldwide. For more information, please visit the Web site at or call (866) 308-2378.

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