SOURCE: Vocollect


February 24, 2010 08:00 ET

New White Paper for SAP Customers Highlights Key Business Drivers and Benefits of Applying Voice Technology in the Distribution Center/Warehouse

Tompkins Associates Paper Analyzes Key Criteria for Voice-Enabling the SAP Warehouse

PITTSBURGH, PA--(Marketwire - February 24, 2010) - A new white paper released by Tompkins Associates, a leading global supply chain consulting firm, highlights the compelling benefits that are continuing to drive the growth of voice technology at SAP customer organizations. These benefits include accuracy, productivity, visibility and control of core warehousing functions.

Authored by Tom Singer, principal at Tompkins Associates, the paper, "Voice-Enabling Your SAP Warehouse: Building the Business Case for Voice Technology," examines the primary drivers of the increasing role of voice in distribution center (DC)/warehouse applications and reviews key areas of consideration in evaluating the need for voice against other technologies.

"As more DCs and warehouses have realized the advantages of voice, it has become more popular," says Singer. "But the technology's popularity should not win out over ensuring that you are making the right decision for your operation. What it boils down to is selecting the right tool for the job. In many cases, voice-centric solutions are an extremely effective technology for improving productivity and performance in SAP enterprise organizations," he said.

The white paper recommends that SAP organizations conduct an in-depth evaluation and build a solid business case for implementation, including a thorough understanding of the operational situation, the added value new processes can offer, and the associated costs. When quantifying the benefits, companies need to understand the engineer-based analysis.

While the multitude of case studies and proof points provide a good general indication of the value of voice technology, the paper recommends that these reports must be considered in the context of before and after points, as well as the nature of the operation, product being handled, and the systems involved. Ultimately, determining how voice could be best applied within an organization is dependent on a variety of underlying factors which can vary across operations and applications.

"As SAP users continue to focus on improving their logistics and fulfilment processes, voice technology will increasingly play an important role in driving bottom-line results within their distribution operations," said Thomas H. Murray, vice president of Product Management and Marketing at Vocollect, Inc., the world leader in voice solutions for mobile workers. "Voice-centric solutions help them decrease transaction costs, improve overall operating efficiency, and increase individual worker accountability and visibility to help manage a mobile workforce," he said.

For a free copy of the paper, "Voice-Enabling Your SAP Warehouse: Building the Business Case for Voice Technology," visit, or call 412-349-2515.

About Tompkins Associates

Tompkins Associates transforms supply chains for profitable growth. An industry leader for more than 30 years, Tompkins designs and integrates value-based, end-to-end supply chain solutions that encompass growth and business strategy, global supply chain services, distribution operations, information technology, material handling integration, and benchmarking and best practices. The company is headquartered in Raleigh, NC. For more information, visit

About Vocollect

Vocollect, Inc. is the number one provider of voice solutions for mobile workers worldwide, helping customers achieve a higher level of business performance through voice. Every day Vocollect enables over 250,000 workers worldwide to distribute more than $2 billion dollars' worth of goods from distribution centers and warehouses to customer locations. A global team of over 2,000 supply chain reseller and channel partner experts support Vocollect Voice offerings in 55 countries and in 26 languages. Vocollect's VoiceWorld Suite integrates with all major WMS and ERP systems, including SAP, and supports the industry's leading mobile computing devices. For more information, visit Vocollect®, Vocollect Voice®, and VoiceWorld Suite™ are trademarks of Vocollect, Inc. All rights reserved.

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