SOURCE: Wainhouse

June 23, 2009 05:00 ET

New WR Study Analyzes the Delivery of Unified Communications as a Service (UCaaS)

Value in Implementing UCaaS Is Not in Cost Savings Alone

DUXBURY, MA--(Marketwire - June 23, 2009) - Wainhouse Research has released its latest Unified Communications study, "Unified Communications as a Service: Hosted UC Market Strategies, Solution Offerings, and 6-Year Forecast," which describes the hosted unified communications market and the forces driving companies to host a UC solution versus locating it on-premises. In a unique analysis, Wainhouse Research has rigorously compared the TCO of a hosted UC solution to a premises-based UC solution over a three-year operating period.

"The case for hosted UC is clearly not for lower cost alone," said Brent Kelly, Sr. Analyst and Partner, Wainhouse Research. "Enterprises adopting hosted UC solutions are doing so for a number of reasons, many of which are less tangible. Our TCO analysis shows UCaaS may or may not save a company money versus a premises-based solution. Yet the overall value proposition, including cost, is proving compelling for many small and large companies."

Hosted unified communications is a nascent opportunity at the cusp of becoming a big business. While WR estimates the current market to be less than $200 million, robust growth is projected. All of the vendors with established unified communications as a service (UCaaS) offerings are reporting double-digit growth and significant interest in the verticals they target. WR forecasts this sector will grow by leaps and bounds over the next 5 years, becoming a billion dollar business by the end of 2011 and a $5 billion business by the end of the forecast period.

The report reviews 16 hosted unified communications solutions including those from hosted messaging providers, hosted VoIP vendors, carriers, and from the major premises-based UC providers -- Microsoft, IBM, and Cisco -- all of whom have recently launched hosted UC services offerings. While each vendor has its own value proposition, the cost comparison between hosted and premises-based solutions is not always clear differentiator.

Decision makers and technology strategy planners will find this report an unambiguous resource that describes the hosted unified communications market and the forces driving companies to consider a hosted UC solution versus on-premises deployment. For additional information, please visit or contact Sara Fargo at +1 781 934 6165 or

Wainhouse Research provides insight and intelligence into the global markets for audio, web (data), and video conferencing, real-time Unified Communications, enterprise streaming and webcasting, and enterprise social networking. The company publishes public and private studies, speaks at industry events and private company events, and provides strategic consulting to both industry vendors and end user organizations. Wainhouse Research conferences in the US and Europe provide a forum for the industry to discuss critical issues for industry growth. For more information please visit

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