LAS VEGAS, NV--(Marketwire - Feb 25, 2013) - Building on a 20-year history of world-class customer service, NEWave, the leading software supplier to the gaming industry, has named casino industry veteran and IT expert Lon Jerome as the company's new Vice President of Customer Support.
In his new role, Jerome will direct NEWave's customer support operations, including call support. NEWave stands alone in its competitive set, offering unlimited 365/24/7 call center support, and all support calls are answered by NEWave employees.
Jerome comes to NEWave with more than 20 years of gaming industry experience and an enviable wealth of IT knowledge and experience. Most recently, Jerome served as Director of Information Technology at the Golden Gate Hotel & Casino in Las Vegas. Other in-casino experience includes terms as Director of Information Technology at Speedway Casino in North Las Vegas, Executive Director of Information Technology at Cannery Casino Resorts in Las Vegas, and as VP of Information Technology/Safety at Grand Casino Coushatta in Kinder, Louisiana.
He has also served in key IT roles in casino management companies, including Keystone Gaming Group and Grand Casinos Inc., overseeing IT strategy at multiple properties in multiple states.
"We are very excited to have Lon joining the NEWave team, and we are confident our more than 250 U.S. casino customers will be positively impacted by his knowledge and experience," said NEWave COO Tom Bechtel. "At NEWave, we are proud of the fact that our staff has in-casino experience, more than 550 years combined, and Lon's in-casino experience will be extremely beneficial to our clients and to our company as we continue to develop and improve our software and services."
NEWave® is celebrating 20 years of creating award-winning, innovative solutions for the gaming and hospitality industry. NEWave solutions are in more than 250 casinos in the U.S., four times more than any competitor, and more tribal operators trust NEWave solutions that any other. NEWave software suites -- myCompliance Manager™, myRevenue Manager™ and myDocument Manager® -- have been proven to increase efficiencies, decrease waste and enhance the bottom line. For more information, please visit www.mynewave.com.