LAS VEGAS, NV--(Marketwire - Feb 19, 2013) - When Jim Bach and Dick Favero founded NEWave® in 1993, their mission was clear: take their in-casino experience and computer knowledge and create software that would help casinos do business more efficiently, with less waste, and protected from regulatory fines. Now NEWave is celebrating 20 years of succeeding at their mission and has been serving the industry longer than any competitor.
What started as a clear vision to help the industry has grown into a tremendously successful business, with NEWave solutions in more than 250 casinos in the U.S., and a customer base that is four times larger than any competitor.
Today, NEWave has 15 multi-property contracts, and more tribal casinos use NEWave software solutions than any other. Further, NEWave has successfully provided Microsoft solutions longer than any competitor, and all told, more than 20,000 industry users are trained on NEWave software, approximately six times that of any competitor.
Bach, NEWave's Chairman, said, "We have been working very hard for the last 20 years, developing partnerships and creating innovative solutions with our customers. As I look back over the last 20 years, the thing I am most proud of is that our first customer -- Station Casinos -- is still a customer. That says to me we have the right products, backed by the best service team anywhere."
Bach and Favero have carefully built a team with extensive in-casino experience. "It's important to our customers that our team have first-hand knowledge of casino processes. Because of our staff's in-casino experience, our customers can be absolutely certain that their processes are understood. Why? Because we've been there. We've used those processes, and in some cases, we developed those processes," Bach said.
What started out as a two-man operation has grown considerably, and now NEWave has more than four times the staff of any competitor. "Our staff size is important to our customers. Because of our size, we have specialists in each area. That means we can deliver superior service in every area," Favero said.
Today, NEWave's Management, Sales, Development, Service and Training departments are staffed by professionals with in-casino experience. Collectively NEWave's staff has more than 550 years of in-casino experience.
Another key area where NEWave's staff makes a tremendous difference is the company's unlimited 365/24/7 support, calls that are answered directly by NEWave employees.
"We work in a 365/24/7 industry, where customer service has the highest priority. At NEWave, we are extremely proud of the unlimited support we give to our customers, a service structure that is unmatched," Bach said.
NEWave's three award-winning product suites -- myCompliance Manager™, myRevenue Manager™ and myDocument Manager® -- continue to lead the industry in compliance and efficiency. And in 20 years, not one casino using NEWave software has ever been fined for non-compliance.
"Never has a customer been fined while on our watch. Additionally, casinos have conducted their own internal research, and they tell us our software saves them about $100,000 per year. So we are saving our customers money every year, and protecting their bottom line from fines," Favero said.
For a demonstration of NEWave's award-winning software and to learn more about NEWave's many exclusive advantages, visit NEWave at www.mynewave.com or call (702) 891-0132.
NEWave® is celebrating 20 years of creating award-winning, innovative solutions for the gaming and hospitality industry. NEWave solutions are in more than 250 casinos in the U.S., four times more than any competitor, and more tribal operators trust NEWave solutions that any other. NEWave software suites -- myCompliance Manager™, myRevenue Manager™ and myDocument Manager® -- have been proven to increase efficiencies, decrease waste and enhance the bottom line. For more information, please visit www.mynewave.com.