SOURCE: Newgistics

November 26, 2007 08:00 ET

Newgistics Reveals Eight Easy Tips for Avoiding Holiday Returns Headaches

Returns Solution Expert Advises on How to Alleviate the Stress of Gift Returns

AUSTIN, TX--(Marketwire - November 26, 2007) - Newgistics, Inc., the leader in returns management solutions for retailers, today released its annual list of tips to ensure making post-holiday returns are simple, seamless and stress-free. The National Retail Federation predicts holiday sales will reach $474.5 billion, a four percent increase from 2006. So, despite an unstable economy, consumers will still shop this holiday season. With all of the reasons for headaches this season, Newgistics is making sure holiday returns are not one of them by providing its tips for a stress-free gift-giving experience:

Tip 1: Brain power. Prior to making a purchase, familiarize yourself with the retailer's policy. Know whether a sale is final or if you or the recipient of your gift can obtain a refund, exchange unwanted merchandise, or receive store credit for a future purchase. Return policies on sale and clearance items may be different than merchandise sold at full price.

Tip 2: Go green. To avoid those sky-high gas prices, shop online instead of driving to the mall. Be mindful that shopping in cyberspace is not the same as shopping in department stores; online and in store return policies can vary as well. Make sure you know the difference. Merchandise purchased online can sometimes be returned to physical stores.

Tip 3: Restocking stuffer. Some retailer's charge a restocking fee with each return, so before you buy, make sure you know what it will cost to exchange the item. A restocking fee ranges from five to 25 percent of an item's cost and is charged when an item has been opened or removed from its original packaging.

Tip 4: Wrappers delight. For any gifts you want to return or exchange, keep all of the original packaging. Keep all tags attached to the merchandise and place the gift back into its original packaging prior to making the return. Don't use or wear the items until you know you're going to keep it -- this ensures the merchandise is in the same condition and will be easily returned.

Tip 5: Receipts required. When buying for someone else, always ask for gift receipt and enclose it with the present. Many retailers will only refund the lowest markdown-price at which the item was sold unless you can prove you paid more.

Tip 6: Label lovers. Choose retailers that provide a pre-paid return label to make returns easy this holiday season. If the label is USPS, you can even return from home and avoid those lengthy post-holiday lines. If there is no return label on your shipping invoice, call the retailer to determine whether they require returned merchandise to be insured prior to shipping and to make sure you ship it back correctly.

Tip 7: Let's make a deal. Save some money when you can; keep an eye out for return incentives, which are often at the bottom of return receipts or presented by a sales associate. Some retailers offer discounts upon returns to encourage repeat business.

Tip 8: Better watch out. Frequently check your credit card and bank statements to ensure you're not a victim of fraud this holiday season. By keeping close tabs on your account activity, you can challenge the card if you don't receive the merchandise or if you did not make the purchase.

For the fourth year in a row, Newgistics is commissioning Harris Interactive to conduct a survey to track consumer behavior during the holiday shopping season. Please visit after December 10 to see the full report or email for a preview of the results.

About Newgistics

Newgistics, Inc. is the leader in returns management solutions. Newgistics' patent-pending Intelligent Returns Management® solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics' SmartLabel® drives customer loyalty and increases profitability for leading retailers like Neiman Marcus, J.Crew and Abercrombie & Fitch. For more information, visit

Contact Information

  • For more information, please contact:
    Aimee Eichelberger or Lisa Kramer
    Schwartz Communications