SOURCE: NewVoiceMedia


March 17, 2016 05:00 ET

NewVoiceMedia Brings Powerful Insights to the Engage2Excel Sales Team

SAN FRANCISCO, CA--(Marketwired - Mar 17, 2016) -  NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, today announced it has secured a new contract with Engage2Excel, the market's only ROI-based employee recognition solution. Engage2Excel will now use NewVoiceMedia's ContactWorld for Sales, cloud customer contact technology with seamless Salesforce integration, to support its outbound sales team.

With functionality including click-to-dial, call analytics and call recording, ContactWorld for Sales will add an extra layer of efficiency to Engage2Excel's sales organization and improve overall team dynamics. Following challenges with previous partners, Engage2Excel decided to contract NewVoiceMedia for a more capable and intuitive solution.

"Other solutions we've tried in the past were clumsy to navigate and provided little support for our sales team," said Jay Poole, Engage2Excel business development program manager. "We needed something that would be easy to onboard and that would provide our team with necessary data for training, quality control and improved efficiency. We believe NewVoiceMedia offers everything we need."

NewVoiceMedia provides a simple interface, built into Salesforce, which enables better, data-rich engagement with customers. The innate Salesforce environment is easy to navigate and the reporting dashboards are customizable, able to aggregate data from calls and other Salesforce sources for more informed customer interactions.

Jonathan Gale, CEO of NewVoiceMedia, said, "We are excited to partner with Engage2Excel and provide a top quality solution for its sales team. ContactWorld is an agile cloud customer contact platform, which will allow the company's sales team to do more than call potential leads -- they will be able to forge stronger relationships by incorporating existing prospect data/preferences with quick and easy calling and call analysis. As Engage2Excel's team grows and expands, ContactWorld will provide the necessary tools -- such as call recording, call optimization data and team leaderboards -- to train, onboard and scale."

For more information about NewVoiceMedia, visit

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About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 128 countries and six continents, NewVoiceMedia's 500+ customers include PhotoBox, MobileIron, TNT, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit or follow NewVoiceMedia on Twitter @NewVoiceMedia.

About Engage2Excel
Engage2Excel, formerly TharpeRobbins, is a privately held provider of employee engagement and recognition programs. With the company's vast industry knowledge and expertise in outcome-based program design for a wide variety of clients -- from Fortune 500 corporations to entrepreneurial firms -- Engage2Excel helps clients measure, manage, and improve performance with the industry's only ROI-based employee recognition solution. Headquartered in Statesville, N.C., with an ISO-certified facility in Attleboro, Mass., Engage2Excel has a long history of pioneering solutions dating back to the founding of The Robbins Company in 1892. Find out more at

Contact Information

  • NewVoiceMedia PR contact
    Ben Noble
    Tel: 919-721-3590
    Email Contact