SOURCE: NewVoiceMedia

NewVoiceMedia

November 24, 2014 08:30 ET

NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

ContactWorld for Desk.com Empowers Customers to Deliver Fast and Personalized Customer Service; The Desk.com App Hub Is a One-Stop Shop Where SMBs Can Easily Integrate Third-Party Apps, Connect Their Telephony Systems and Grow Their Customer Service App Environments

LONDON, UNITED KINGDOM and SAN FRANCISCO, CA--(Marketwired - Nov 24, 2014) - NewVoiceMedia, the leading provider of cloud contact center solutions, today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. NewVoiceMedia's ContactWorld for Desk.com equips organizations of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Its seamless, unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance performance. 

Comments on the News

  • "To stay competitive, leading-edge companies need scalable systems that deliver consistent and personalized service to keep both customers and agents happy," said Jonathan Gale, CEO, NewVoiceMedia. "We are excited to integrate the power of Desk.com and NewVoiceMedia's ContactWorld so companies of all sizes can deliver an expanded level of engagement that grows customer acquisition and allegiance."
  • "Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today's connected world," said Leyla Seka, GM and senior vice president, Salesforce Desk.com. "By leveraging the power of the Desk.com App Hub, NewVoiceMedia provides customers with the proven tools to keep customer service at the heart of their businesses."

Product Key Features
By integrating telephony with Desk.com, service teams have an intuitive, unified interface so they can seamlessly and effectively manage customer requests. With NewVoiceMedia's ContactWorld for Desk.com, agents benefit from screen-pops offering immediate access to the customer record, together with click-to-dial and call recording options directly within their Desk.com environments. Now, organizations can quickly connect customers to the right agent to resolve issues, and immediate insight into customer data enhances the experience for both customers and agents. Furthermore, access to call recording and reporting features ensures organizations can continually improve performance and deliver best-in-class customer service.

Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth
The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilizing partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.

Additional Resources

Salesforce, Salesforce1, Desk.com and others are among the trademarks of salesforce.com, inc.

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 116 countries and six continents, NewVoiceMedia's 300+ customers include: Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

Contact Information

  • Media Contact:
    Michelle Reingold
    BOCA Communications for NewVoiceMedia
    Phone: +1-415-738-7718 x 40
    Email Contact