SOURCE: NewVoiceMedia

NewVoiceMedia

July 22, 2015 04:00 ET

NewVoiceMedia Receives 2015 CUSTOMER Contact Center Technology Award

ContactWorld Honored for Improving Customer Service Technology

SAN FRANCISCO, CA--(Marketwired - Jul 22, 2015) - NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named its ContactWorld for Service solution as a 2015 CUSTOMER Contact Center Technology Award winner, presented by CUSTOMER magazine.

"We're honored that ContactWorld has been selected for TMC's Contact Center Technology Award," said NewVoiceMedia CEO, Jonathan Gale. "CUSTOMER magazine caters to some of the best and brightest innovators and thought leaders in the industry, and its recognition is incredibly valuable. We're always looking for ways to elevate the customer experience and increase business efficiencies, and this award proves that we're continuing to achieve those goals as we rapidly expand."

ContactWorld for Service and ContactWorld for Sales are cloud customer contact solutions from NewVoiceMedia that empower customer service and sales professionals to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team.

"Congratulations to NewVoiceMedia for being awarded a 2015 CUSTOMER Contact Center Technology Award. ContactWorld for Service has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience," said Rich Tehrani, CEO, TMC. "We're pleased to recognize this achievement."

This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.

For more information about NewVoiceMedia, visit www.newvoicemedia.com

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 128 countries and six continents, NewVoiceMedia's 400+ customers include Topcon, PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit www.tmcnet.com.

Contact Information

  • Company Contact:
    Shauna Roberts
    Email Contact
    (415) 834-5171

    TMC Contact:
    Rebecca Conyngham
    Marketing Manager
    203-852-6800, ext. 287
    Email Contact