SOURCE: NewVoiceMedia

NewVoiceMedia

January 15, 2015 08:30 ET

NewVoiceMedia Secures 2015 CUSTOMER Magazine Product of the Year Award

ContactWorld for Service Honored for Exceptional Innovation

LONDON, UNITED KINGDOM and SAN FRANCISCO, CA--(Marketwired - Jan 15, 2015) - NewVoiceMedia, a leading global provider of cloud contact center solutions, today announced that TMC, a global, integrated media company, has named ContactWorld for Service as a 2015 CUSTOMER Product of the Year Award winner. This award further recognizes NewVoiceMedia's ContactWorld for Service as a best-in-class solution transforming how organizations connect with customers.

"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor NewVoiceMedia with a 2015 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its ContactWorld for Service solution has proven deserving of this elite status, and I look forward to continued innovation from NewVoiceMedia in 2015 and beyond."

The CUSTOMER magazine Product of the Year award recognizes companies with superior software solutions that improve customer relationships. With NewVoiceMedia's ContactWorld for Service companies can leverage customer history and preferences to deliver a personalized experience. By doing so, organizations are better able to acquire and retain customers, while maintaining loyalty and satisfaction.

"We are honored to receive the CUSTOMER magazine Product of the Year award for our ContactWorld for Service solution. Not only is it a prestigious distinction that bolsters our reputation in the industry, but it also indicates the increased importance of developing and maintaining customer connections," said Jonathan Gale, CEO, NewVoiceMedia. "With ContactWorld, our customers have experienced unmatched success and delivered personalized customer experiences that differentiate themselves from the competition."

The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.

For more about NewVoiceMedia, visit www.newvoicemedia.com.

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 116 countries and six continents, NewVoiceMedia's 300+ customers include: Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.

For more information about TMC, visit www.tmcnet.com.

Contact Information

  • NewVoiceMedia Media Contact
    Shauna Roberts
    BOCA Communications for NewVoiceMedia
    Phone: +1-415-298-1486
    Email Contact

    TMC Contact
    Rebecca Conyngham
    Marketing Manager
    203-852-6800, ext. 287
    Email Contact