LONDON, UNITED KINGDOM--(Marketwired - Jan 28, 2016) - NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has secured $30 million in a new round of funding. New investor BGF Ventures joined existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV).
The new investment will accelerate NewVoiceMedia's international growth plans, with particular emphasis on the North American market, driven by further expansion of its US-based sales, marketing and professional services delivery teams and alongside its ongoing commitment to enriching its product and platform capabilities.
NewVoiceMedia's market-leading cloud customer contact platform integrates seamlessly with Salesforce to connect organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team.
NewVoiceMedia is outperforming the rapidly expanding cloud customer contact market fivefold1. A 20 million contact center seat market is expected globally by 2020, with upwards of 30 percent cloud penetration, and last year, the company grew its international new business by 528 percent.
The funding closely follows the company being named a top 25 hottest, fast-growing start-up in Europe by independent media firm Informilo, as identified by some of the most active investors in the sector who nominated and evaluated businesses outside their own portfolios. NewVoiceMedia was also selected as one of the UK's top 50 growth-stage technology companies to join Tech City's 'Future Fifty Class of 2016,' and was listed in the Sunday Times Hiscox Tech Track 100 in recognition of its global expansion and innovative technology. The company now serves more than 500 customers, spanning 128 countries and six continents, including Canadian Cancer Society, JustGiving, Lumesse, MobileIron, Qlik, TNT and Wowcher.
Rory Stirling, BGF Ventures, comments, "At BGF Ventures we look to back UK companies that have the ambition and potential to be global technology leaders; we believe NewVoiceMedia will be one of the most successful software companies to emerge from Europe this decade. As our world becomes increasingly digital and global, it is essential for companies to delight both new and existing customers at every opportunity. NewVoiceMedia's platform allows organizations to transform the way they engage and interact with their customers, making communication more personal and valuable. I've known Jonathan and his team for several years and we couldn't be more excited to be backing them."
Jonathan Gale, CEO of NewVoiceMedia, comments, "This investment is further recognition of our incredible recent growth and financial performance. We are delighted to join BGF Ventures' portfolio. The additional capital from Salesforce Ventures reinforces our position within the Salesforce ecosystem and gives us access to the most experienced and innovative cloud executives, ecosystem and customers to ensure we maintain our impressive growth rate. In our last financial year, we grew our international new business by more than 500 percent, and with our world-class technology and relentless commitment driving innovation, market position and momentum, coupled with a multi billion-dollar market opportunity, we look forward to continuing our impressive growth trajectory while helping our global customer base grow their businesses with improved efficiency and greater customer advocacy."
For further information, please visit www.newvoicemedia.com.
1 Based on the June 6, 2012 Market Trends: Contact Center as a Service, North America, 2012 research compiled by analysts Daniel O'Connell and Drew Kraus of Gartner, Inc., "The North America contact center as a service market is projected to experience a compound annual growth rate of 17.8% through 2016".
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 500+ customers include PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
BGF Ventures is the UK's largest ever venture capital company dedicated to earlier stage UK technology companies, with £200m to invest. Launched in September 2015, BGF Ventures is being run by a dedicated team led by Harry Briggs, Simon Calver and Rory Stirling.
BGF Ventures made its first investment, into recipe box delivery company Gousto, in December 2015.
BGF Ventures is part of BGF, the UK's most active provider of growth capital to small and mid-sized businesses across a range of sectors. Previous BGF technology investments include Unruly Media, The Exchange Lab, Bullitt Group and Skyscape.
More at @BGFVentures
Salesforce Ventures -- Salesforce's corporate investment group -- invests in the next generation of enterprise technology to help companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world's largest cloud ecosystem and the guidance of Salesforce's innovators and executives. With Salesforce Ventures, portfolio companies can also leverage the expertise of the Salesforce Foundation to incorporate its 1-1-1 model of integrated philanthropy to make giving back part of their business model. Salesforce has invested in more than 150 enterprise cloud startups since 2009. For more information, please visit www.salesforce.com/ventures.