SOURCE: NewVoiceMedia


June 25, 2015 04:00 ET

NewVoiceMedia Strengthens ContactWorld for Sales Solution to Advance Sales Performance and Productivity

Vendor's Latest Features Release Helps Global Sales Teams Boost Success Sevenfold and Increase Productivity by 25 Percent

SAN FRANCISCO, CA--(Marketwired - Jun 25, 2015) - NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that it has introduced major new product features to its ContactWorld for Sales solution to dramatically improve the performance and success of sales organizations worldwide.

With the latest edition of ContactWorld for Sales, time-consuming processes are automated, helping businesses stay ahead of the competition and increase productivity by 25 percent. Recently ranked the world's 11th top cloud technology startup, NewVoiceMedia is committed to investing in the development of its suite of true cloud solutions to continue offering customers the best possible technology within a single Salesforce desktop and excellent global support. The company is extremely agile in its development, updating every week, and this quarter saw the introduction of several significant new features for ContactWorld for Sales:

  • According to Harvard Business Review, sales reps that respond to leads within an hour are seven times more likely to have meaningful conversations with key decision makers than firms that try to contact prospects even an hour later. Yet only 37 percent of companies do so, with an average response time of 42 hours. With the latest version of ContactWorld, Salesforce reports can be easily turned into dial lists which now automatically refresh to push the hottest leads to the top, helping businesses stay ahead of the competition by enabling them to respond quickly.

  • Research NewVoiceMedia released in March showed that only 32 percent of prospects would answer a call from a withheld number, yet 54 percent would answer a call with a local code. ContactWorld's dialer now automatically changes the ANI (Automatic Number Identification) displayed based on what is known about the customer, helping businesses boost success by 69 percent.

  • NewVoiceMedia has also introduced a voicemail feature to ContactWorld which enables callers to automatically leave a message and move on to the next prospect. With inside sales reps spending an average of four hours on the phone every day and 97 percent of business calls going to voicemail according to sales strategist Jill Konrath, this represents a time saving of over an hour a day1, or 75 hours each week when an entire inside sales team takes advantage of the feature2 (based on an average team of 12 reps). This enables reps to make extra calls and have more time to focus on the most valuable and interesting parts of their job.

This announcement closely follows the launch of Motivate, NewVoiceMedia's gamification module. Using the combined power and intelligence of ContactWorld for Sales and Motivate, together with the Salesforce platform, organizations can transform everyday tasks into rewarding activities that will help increase engagement and encourage reps to create habits around best practice processes. In turn, this results in a measurable improvement in business efficiency, especially through improved user CRM adoption and more opportunities created.

NewVoiceMedia also announced its partnership with predictive analytics firm Fliptop in May, which enables sales organizations to score leads and opportunities within a company's pipeline based on over 5,000 individual internal and external data points.

This new release will help companies address issues highlighted in NewVoiceMedia's research, which revealed that sales teams are failing to use data-driven insights and personalization to close deals. 88 percent of prospects claim that just five minutes of preparation prior to sales calls boosts success, yet more than half of calls are poorly researched. With the latest features from ContactWorld for Sales, reps will have more time to research leads, and when used alongside Fliptop, the focus they need to make every conversation personalized and relevant to the prospect.

Bethany Ayers, SVP Strategy at NewVoiceMedia, comments, "We pride ourselves on the hard work and innovation it has taken to create our market-leading technology, which is delivered as a true cloud service over the Internet. Cloud computing and agile development methods are at the very core of our business ethos and these major enhancements to ContactWorld for Sales reflect our relentless dedication to making our cloud capabilities best-in-class and enabling our customers to drive a more effective sales team."

For further information, visit

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 128 countries and six continents, NewVoiceMedia's 400+ customers include Topcon, PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher. For more information visit or follow NewVoiceMedia on Twitter @NewVoiceMedia.

1 Based on sales 2.0 best practice of four hours of call time and 50 calls per day, 97% of all business calls go to voicemail -- saving of 1.5 minutes to leave a voicemail for each call = 73.5 minute daily saving per rep

2 Based on The Bridge Group's 2009 Inside Sales Report, which states that the average inside sales team is 12 reps

Contact Information

  • Media Contact:
    Shauna Roberts
    BOCA Communications for NewVoiceMedia
    Email Contact
    (415) 738-7718