SOURCE: NewVoiceMedia


September 15, 2016 06:04 ET

NewVoiceMedia Wins 2016 CUSTOMER Contact Center Technology Award

Honoured for Improving Customer Service Technology and Improving the Customer Experience

LONDON, UNITED KINGDOM--(Marketwired - Sep 15, 2016) - NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named ContactWorld a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine.

ContactWorld, a multi-tenant intelligent communications platform, enables companies to have more successful conversations with their customers. The technology integrates seamlessly with Salesforce and taps into the data rich information companies need. It helps companies take the data they collect about customers and apply it to every conversation they have with them.

Furthermore, ContactWorld provides industry-leading contact centre solutions like omni-channel contact routing, self-service IVR, automated outbound dialling and screen pops. CRM updates are instantaneous and companies can operate globally on a network with proven 99.999% platform availability.

"ContactWorld is a true cloud platform that harnesses the power of your CRM for more successful conversations", said Jonathan Gale, CEO of NewVoiceMedia. "Our technology has made it easier for companies to serve customers more efficiently and effectively, greatly improving the customer experience. We are honoured to be recognised for our work by TMC".

"Congratulations to NewVoiceMedia for being awarded a 2016 CUSTOMER Contact Center Technology Award. ContactWorld has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience", said Rich Tehrani, CEO, TMC. "We're pleased to recognise the company's achievement".

This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries.

Results of the 2016 CUSTOMER Contact Center Technology Award have been published in CUSTOMER Magazine.

For more information about NewVoiceMedia's technology, visit

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 128 countries and six continents, NewVoiceMedia's 600+ customers include PhotoBox, MobileIron, Lumesse, JustGiving and Canadian Cancer Society. For more information, visit or follow NewVoiceMedia on Twitter @NewVoiceMedia.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact centre, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit

Contact Information

  • NewVoiceMedia PR contact
    Ben Noble
    Tel: +1 919-721-3590
    Email: Email Contact

    TMC Contact:
    Rebecca Conyngham
    Marketing Manager
    203-852-6800, ext. 287
    Email Contact