SOURCE: NewVoiceMedia

NewVoiceMedia

December 17, 2014 10:00 ET

NewVoiceMedia's Cloud Contact Center Technology Boosts Colloquy's Student and Partner Engagement and Retention

Colloquy Pioneers Online Education With Concierge-Style Customer Service

LONDON, UNITED KINGDOM and SAN FRANCISCO, CA--(Marketwired - Dec 17, 2014) - NewVoiceMedia, a leading global provider of cloud contact center solutions, today announced that Colloquy, a leader in the development and support of online higher education degree programs, has boosted student engagement with its ContactWorld technology. With the help of NewVoiceMedia, Colloquy has created an unrivaled online education experience by delivering top-of-the-line service and nurturing connections with both current and potential students. 

Colloquy, a part of Kaplan, partners with top universities to deliver and manage online degree programs. After experiencing technical issues like patchy global call coverage, inadequate reporting and a lack of features like click-to-dial, the company replaced its contact center technology with NewVoiceMedia's solutions. Colloquy selected NewVoiceMedia's ContactWorld because of its Salesforce integration, integrated call management, deep analytics, reliability and the team's expertise.

"The beauty of what we do is build relationships with candidates and students, and so the time on the phone is paramount. That's where the rubber hits the road for us, so ensuring we have an efficient and robust call center solution is really important," said Lynne Koreman, vice president at Colloquy. "NewVoiceMedia has delivered everything we hoped for and improved our efficiency and service, enabling us to consistently maintain our retention rates at 96 percent term over term."

Within three weeks, Colloquy deployed NewVoiceMedia to build a scalable engagement center that supports more than 20 university degree programs and brings a differentiated student and agent experience. By combining Salesforce data and NewVoiceMedia's technology, Colloquy has personalized the student and partner experience by quickly connecting them to advisors and experts without technical issues and improving coaching experiences with call recording capabilities. 

"Colloquy is pioneering the future of online education, and we are thrilled that our technology has exceeded their expectations and provided the resources needed to connect with their students and university partners," said Jonathan Gale, CEO at NewVoiceMedia. "Our contact center tools and solutions enable Colloquy to extend its global reach benefiting students by offering a more personalized experience."

For further information, download the Colloquy case study at www.newvoicemedia.com

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 116 countries and six continents, NewVoiceMedia's 300+ customers include: Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

About Colloquy
Colloquy is a leading provider of online education strategy, consulting, and delivery to higher education. Colloquy's solutions ensure that institutional leaders can more rapidly and effectively execute upon their vision for online delivery of degrees. Colloquy offers the full range of resources and knowledge necessary to plan, market, launch, build courses, and manage a total online experience, both domestically and internationally.

Colloquy applies a best-practices approach to market research, marketing and enrollment management, curriculum design and development, learning management systems, and student success services. Colloquy is part of the University Innovations business unit within Kaplan, one of the largest global, diversified education companies. Visit Colloquy at colloquy360.com.

Contact Information

  • NewVoiceMedia Media Contact
    Shauna Roberts
    BOCA Communications for NewVoiceMedia
    Phone: +1-415-298-1486
    Email Contact

    Colloquy Media Contact
    Lynne Koreman
    Colloquy
    Email Contact