SOURCE: Nexaweb Technologies, Inc.

February 14, 2007 12:03 ET

Nexaweb and BlueNote to Host eConference: "Modernizing the Call Center Agent Desktop with Web 2.0 and IP Telephony"

New Web-Based Call Center Application Improves Users' Experience and Lowers Agent Churn to Increase Customer Satisfaction

BURLINGTON, MA -- (MARKET WIRE) -- February 14, 2007 -- Nexaweb Technologies, Inc. and BlueNote Networks, the leading provider of Business Communications Platforms for delivering real-time interactive communications as services in a Service Oriented Architecture (SOA) environment, today announced a joint eConference titled: "Modernizing the Call Center Agent Desktop with Web 2.0 and IP Telephony."

Nexaweb and BlueNote Networks have built a Call Center solution that offers Global 2000 companies a rich, responsive, easy-to-learn agent desktop application with fully-integrated SOA-based VoIP communication services that can be rolled out and used inexpensively, securely and reliably over the Internet.

WHAT:   A 60-minute eConference focused on how Web 2.0 and IP Telephony is
        being applied by many Global 2000 companies to modernize Call
        Center applications and improve customer services.

        The information-packed eConference will provide attendees in-depth
        knowledge on how to improve Call Center applications while
        leveraging existing infrastructures, using best practices and key
        findings from real-world case studies.

WHO:    David Hadobas, President & CEO of the Call Center Networking Group
        David McFarlane, Chief Operating Officer of Nexaweb
        Mark Ericson, Director of Product Strategy at BlueNote Networks

WHEN:   Wednesday, February 28, 2007 at 11:00 am PT / 2:00 pm ET

WHERE:  To register for the free eConference and to obtain additional
        details, please visit:
About Nexaweb

Nexaweb Technologies, Inc. provides the leading standards-based platform for building and deploying enterprise Web 2.0 applications. Today, there are more business critical applications deployed on Nexaweb than on any other Web 2.0 platform. Some of Nexaweb's key customers and partners include ARTstor, EMC, Siemens, Sun Microsystems, IBM and Oracle. For more information, visit or call (781) 345-5500.

About BlueNote Networks

BlueNote Networks is driving the integration of real-time interactive communications with Service Oriented Architectures (SOA) by delivering the first enterprise-class Business Communications Platform: SessionSuite™. BlueNote Networks combines the preeminent features of Session Initiation Protocol (SIP) with Web Services to drive innovation while radically lowering the cost and complexity of enterprise voice, video and data services. Its SessionSuite software products form the foundation enabling globally-reachable services and integrated workflow applications, while leveraging an existing IT infrastructure.

Nexaweb and the Nexaweb logo are registered trademarks of Nexaweb, Inc. All other trademarks and service marks are the property of their respective owners. No use of a third-party mark is to be construed to mean such mark's owner endorses Nexaweb products or services.

Contact Information

  • Press Contacts:

    Jena Murphy
    Citigate Cunningham
    (p) 617.374.4216
    Email Contact

    Etta McCarthy
    BlueNote Networks
    (p) 978.863.3515
    Email Contact