SOURCE: Nexgate


May 29, 2013 09:00 ET

Nexgate Releases New Social Media Risk & Compliance Tools

New Policies and Reports for HIPAA, FINRA, FDA Streamline Social Media Compliance Enforcement and Reporting

SAN FRANCISCO, CA--(Marketwired - May 29, 2013) - Nexgate (, an innovator in security and compliance for social media and recently named "Cool Vendor" in the Gartner Report: Cool Vendors in Risk Management and Compliance (May, 2013) and one of 10 Hot Social Media Startups to Watch by, today announced new templates to help social media marketers and compliance personnel handle HIPAA, FINRA and FDA social media compliance and reporting.

Social media marketers and IT risk and compliance officers face a growing risk and regulatory challenge. New compliance requirements coupled with an increasing number of attacks are forcing organizations to enact new security and compliance controls for their social media presence. For example, a week after hackers broke into The Associated Press Twitter account, members of the Commodity Futures Trading Commission met to discuss imposing tougher cyber security rules on investment and trading firms.

To address these challenges and evolving regulatory requirements, Nexgate has created new, 1-click enabled risk and compliance policy and reporting templates within its social media risk and compliance suite. Social media marketers and compliance personnel can now simply select from any of the Nexgate compliance templates and reports, including the new FINRA, FDA, HIPAA, and over a dozen other pre-built regulatory policies, to reduce social risk and demonstrate adherence to regulatory compliance requirements to both internal and external auditors.

Nexgate's new social media compliance templates cover brand content and applications across social media messages, comments, and posts, including:

  • FINRA Policies & Incidents Report - Protects retail communications and customer response risks in accordance with regulatory requirements
  • FDA Policies & Incidents Report - Detects, protects, and reports on FDA Off-Label Information and Adverse Drug Experience Risks
  • HIPAA / PHI Policies & Incidents Report - Identifies, remediates, and reports on HIPAA regulated data, including private health information
  • Content Compliance Policies & Report - Identifies, remediates, and reports on over 12 types of regulated data
  • Social Governance Policies & Report - Identifies, remediates, and reports on over 50 pre-built categories of risky content

"Managing risks and compliance for social media is proving to be a big challenge for social media marketers and compliance officers," said Devin Redmond, Co-founder and CEO of Nexgate. "Few social media marketers are experts in compliance and, likewise, few compliance officers are experts in social media. This growing gap between social media legislation and practice is one that Nexgate is uniquely able to bridge. Our expert team of security and compliance data scientists builds and maintains our sophisticated policies so our customers don't have to bear that burden. Nexgate customers simply select the policies they wish to enforce and report on, and our technology automates the detection and workflow for them."

Unlike tools that rely on simple keywords and significant effort and configuration by the end-customer, each of Nexgate's new compliance templates contains advanced content detection techniques. This includes Lexicons, Regular Expressions, and Natural Language Processing (or NLP) with machine learning to intelligently detect risky content on social media pages, messages, and posts across social media networks. Nexgate's detection techniques go beyond basic keyword detection to include algorithmic techniques to detect patterns, anomalies, and disparate references that use external validation of data types matched to regulations and standards that otherwise go undetected by basic keyword-based search techniques.

To complement its compliance policies, Nexgate also offers intelligent archiving, leveraging existing enterprise archiving and eDiscovery stores. This not only saves cost and time for enterprises by leveraging existing systems and processes, but it also adds efficiency to social audits by leveraging Nexgate to add classification tags to all conversations archived making discovery fast and straightforward.

Nexgate's new social media compliance tools are available immediately in its Enterprise Suite and as part of its evaluation program. To learn more, visit

About Nexgate
Nexgate provides cloud-based brand protection and compliance for social media. Its service enables enterprise brands to easily discover, audit and protect their accounts and applications on social networks.

Nexgate is based in San Francisco, California, and is used by some of the world's largest financial services, pharmaceutical, Internet security, manufacturing, media, and retail organizations to discover, audit and protect their social infrastructure.