SOURCE: NEXT Financial Group

NEXT Financial Group

September 30, 2010 06:00 ET

NEXT Financial Group Empowers Clients to Define Service Excellence

NEXT Financial Group Vows to Provide Industry-Leading Service Guided by Advisor Feedback

HOUSTON, TX--(Marketwire - September 30, 2010) -  NEXT Financial Group, a 7-time Broker/Dealer of the Year* winner, seeks to provide outstanding service based on client's feedback. Advisor-provided comments will be used for employee recognition, disciplinary action and staff training.

NEXT has created company-wide training modules to address a variety of "what if" situations. "Good service is always user-perceived. Everyone has a slightly different definition of good service however; the underlying foundation is always client satisfaction. We have established a Service Credo, Motto, and a 5 Point Service Standard in order to anticipate the unexpressed wishes of our clients," said Brad George, Corporate Trainer at NEXT Financial Group.

To facilitate prompt courteous service, NEXT encourages advisors to submit feedback when they receive stellar service or anything less than. "We want our advisors to enjoy a professional and interactive experience. We respect their time and are committed to answering their questions or locating the correct person to do so in an appropriate yet accelerated manner within 24 hours," added Barry Knight, President of NEXT Financial Group.

NEXT advocates a family-like atmosphere and culture by sponsoring social events such as dinner parties, ball games and bowling, among other recreational events. They also recognize employees who consistently provide exceptional service through advisor submitted feedback and peer nominations. Their names are announced and published at company meetings and monthly e-newsletters.

NEXT is a truly independent broker/dealer. They are a unique firm founded, owned, and managed by their representatives. It is designed to serve the best interests of their representatives; people who share a passion for investing and the desire to be an owner of a company they believe in. NEXT Financial does not offer any proprietary products nor are representatives required to sell any particular products enabling representatives to provide truly unbiased financial advice in the best interest of their clients.

For more information, contact Kim Kham, (877) 876-6398 ext. 2612, or email:

*Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/Dealers rated highest by their representatives are awarded "Broker/Dealer (B/D) of the Year."

Contact Information

  • Contact:
    Kim Kham
    NEXT Financial Group, Inc.
    2500 Wilcrest Dr
    Houston, TX 77042
    Tel: (877) 876-6398 ext. 2612