SOURCE: NextPhase Wireless

January 31, 2007 08:45 ET

NextPhase Expands Call Center for Nationwide Broadband Rollout

ANAHEIM, CA -- (MARKET WIRE) -- January 31, 2007 -- NextPhase Wireless (OTCBB: NXPW), a next-generation wireless company that specializes in integrated Internet, voice and data communication, today announced that it is expanding its call center capabilities as part of its previously announced plans for nationwide expansion.

Building on the call center capabilities it acquired, as part of the 2006 acquisition of SpeedFactory, a leading regional ISP providing business-class DSL services to customers in Atlanta and the fast growing South-East region, NextPhase is currently implementing a market-leading Customer Relationship Management (CRM) system and plans to add additional resources to support forecasted customer growth and additional marketing and sales channel initiatives that will be implemented in 2Q07.

"We believe that superior customer service is a key differentiator for us, and one that will help us continue to grow rapidly. Our research has shown that customers are increasingly frustrated with long wait times, complex phone trees, inexperienced and unhelpful support personnel and industry outsourcing and offshoring practices," said Robert Ford, NextPhase's President and CEO.

"Our customers have told us that they value superior customer service, and that they're prepared to pay a premium for it. By implementing a market-leading CRM system and expanding our call center capabilities, we're listening to our customers and building on the superior customer service capabilities and the customer loyalty that we enjoy today," added Ford.

About NextPhase Wireless, Inc.

NextPhase Wireless is a next-generation connectivity company that specializes in delivering integrated Internet, voice and data communication solutions to its customers. The Company designs, deploys and operates its own wireless networks and also provides wireless technology solutions to businesses and municipalities. The Company is an active member of the WiMAX Forum ™ and the Wireless Communications Association International (WCA). Leveraging its full-service capabilities and world-class infrastructure, NextPhase Wireless offers a comprehensive portfolio of broadband solutions that meet customers' needs today, and can anticipate and grow to meet their needs of tomorrow. Visit us at and

This press release includes statements that may constitute "forward-looking" statements, usually containing the words "believe," "estimate," "project," "expect" or similar expressions. These statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements inherently involve risks and uncertainties that could cause actual results to differ materially from the forward-looking statements. Factors that would cause or contribute to such differences include, but are not limited to, acceptance of the Company's current and future products and services in the marketplace, the ability of the Company to develop effective new products and receive regulatory approvals of such products, competitive factors, dependence upon third-party vendors, and other risks detailed in the Company's periodic report filings with the Securities and Exchange Commission. By making these forward-looking statements, the Company undertakes no obligation to update these statements for revisions or changes after the date of this release.

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