SOURCE: NextStudent

February 02, 2007 10:38 ET

NextStudent Education Finance Advisors Deliver Premier Service in Student Loan Industry

PHOENIX, AZ -- (MARKET WIRE) -- February 2, 2007 -- Recently, student loan companies and their representatives have come under fire for questionable business practices ranging from collection methods to marketing efforts. For student loan borrowers, financing their college education and choosing the best lender for their funds often is one of the most important decisions they will face in their college career. Investing considerable time in researching the character, track record and reputation of a lender pays major dividends that immediately may not be evident, according to NextStudent, the Phoenix-based premier education funding company.

One of the prime criteria that borrowers may want to consider in their selection process is the lender's commitment to customer service, often exemplified in the training required of the company's phone representatives. At NextStudent, students or their parents are assigned their own personal Education Finance Advisor, or EFA, an individual to guide them from start to finish through the often-confusing landscape of student loans.

NextStudent's dedication to making student loan funding a simple, easy process through outstanding service, a priority reflected in excellent customer feedback, is no accident. In order to meet these demanding standards, EFAs are required to complete NextStudent's own rigorous six-month, on-the-job certification process, where they demonstrate mastery in each of four subject areas, including NextStudent's Student Loan Consolidation, Federal PLUS Loans, Stafford Loans and Private Student Loans.

Representatives initially receive four weeks of classroom training and live phone work that is supervised by their direct manager. Prior to "graduating" to the on-the-job portion of NextStudent's training certification program, EFA candidates must score 90 percent or better on the written exam, and must pass the scrutiny of two managers before being able to assist borrowers. To ensure that these high standards of customer service and accurate dissemination of information to borrowers is maintained beyond the classroom, EFAs are monitored weekly by their managers and representatives from the Quality Assurance Program.

The NextStudent certified Education Finance Advisor training program, partnered with its comprehensive quality assurance initiatives and backed by some of the most advanced proprietary student loan technology on the market, is a very solid option for borrowers. These benefits virtually guarantee that college students receive the premier level of customer service in the industry, enabling borrowers to make the best decisions for their financial future.

About NextStudent

NextStudent, federal lender code 834051, is dedicated to helping students and their families find affordable ways to pay for college. NextStudent offers one-on-one education finance counseling and has a portfolio of highly competitive education finance products and services including a free online scholarship search engine, federally guaranteed parent and student loans, private student loans, both federal and private student loan consolidation programs, and college savings plans.

The NextStudent Scholarship Search Engine, one of the nation's oldest and largest scholarship search engines, is updated daily, available free of charge, completely private -- and represents 2.4 million scholarships worth $3.4 billion.

For more information about NextStudent and its student loan programs, please visit the company's Web site at

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