SOURCE: Nimsoft


August 25, 2009 08:00 ET

Nimsoft Offers Easy Migration for Former Silverback Customers as Dell Moves to Hosted-Only Model

Customers Select NMS for Comprehensive Monitoring Capabilities

REDWOOD CITY, CA--(Marketwire - August 25, 2009) - Nimsoft Inc., the "Big 4" alternative for IT performance and availability monitoring solutions, is noticing a shift in the marketplace as Dell limits support for the former Silverback monitoring appliance. Dell is effectively forcing many Managed Service Provider (MSP) partners to leave the Silverback platform as it is moved into Dell's datacenter as part of its own managed service offering. As a result, former Silverback customers are evaluating the Nimsoft Monitoring Solution (NMS) as a replacement for Silverback. To support this market shift, Nimsoft is offering special migration terms to former Silverback customers to enable a smooth, cost-effective migration to Nimsoft.

Silverback MSPs like Atrion and many others have already shifted to NMS and are realizing the benefits of working with a strategic partner rather than a technology vendor.

According to Tim Hebert, CEO of Atrion, "Dell stopped all development on the former Silverback monitoring appliance over a year ago causing an inability to keep current with new and emerging technologies like virtualization and unified communications. The reliability of the Silverback monitored appliance offering has decreased drastically, and MSPs like us have suffered hundreds of hours of downtime. Recently Dell announced a 2010 end of life on the Silverback monitoring appliance while not offering a clear migration path for mature MSPs. Like many of Silverback's MSP customers, we couldn't migrate to the new Dell datacenter offering without reducing the level of service to our clients. We were forced to leave the Silverback platform."

"Monitoring capabilities are vital for any organization, but they can represent a significant competitive differentiator for an MSP," revealed Gary Read, president and CEO of Nimsoft. "Our solutions deliver comprehensive, robust and easy-to-use monitoring capabilities that enable MSPs to expand their service offerings, boost service levels, and strengthen their competitive position."

"We are passionately focused on the business success of our clients," said Atrion's Hebert. "That entails taking time to understand what they're looking to accomplish and then delivering truly customized service that meets those objectives. The Nimsoft solution and team uniquely supports us in these efforts. They help us to be more agile in adapting to technology advancements and evolving customer needs, ultimately enabling us to deliver higher levels of service to our clients."

Former Silverback customers interested in evaluating Nimsoft should contact Nimsoft for information on special pricing offers, or visit

About Nimsoft

Nimsoft is the fastest growing provider of next generation performance and availability monitoring solutions for the complete physical, virtual and cloud based IT infrastructure. The Nimsoft solutions redefine the standards for ease of use and speed of deployment -- providing outstanding return on investment and unparalleled customer satisfaction. Over 850 customers in 36 countries rely on Nimsoft solutions to monitor their IT based business applications and services including cloud environments. These customers include mid-market and global organizations, such as Barclays Capital and Amway Corporation, Bay Area Rapid Transit, Ladbrokes, MTU Aero Engines, TriNet, TRW Automotive, and hundreds of leading managed service providers such as CDW Hosting Services, ENKI, Thomas Duryea, Easynet and Rackspace Managed Hosting. For more information, visit

Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies. © 2009 Nimsoft Inc. All rights reserved.

Contact Information

  • Press Contact:
    Jenny Coupe
    Nimsoft Inc.
    +1 650 517 1975