SOURCE: Nimsoft

February 27, 2008 18:59 ET

Nimsoft Offers to Help Microsoft off the Hot Seat in Hotmail Outage

Nimsoft Customers Report 60 Percent Increase in IT Problem Resolution, Which Increases Business Service Level Reliability and Customer Satisfaction

REDWOOD CITY, CA--(Marketwire - February 27, 2008) - Nimsoft, Inc., the leader of service level management and an independent provider of IT performance and availability monitoring solutions, today publicly extended help to Microsoft to monitor its popular Windows Live, MSN Hotmail email and other online services to prevent future service outages. Microsoft, which offers monitoring solution Systems Center Operations Manager as part of its portfolio, yesterday was unable to provide services for several hours to subscribers around the world. The media reported that users were unable to log in to various Web services due to a problem with a user authentication application. Nimsoft provides a real time monitoring solution that offers data analysis and alerting according to business service delivery. NimBUS advanced monitoring, graphical dashboards and easy-to-use interface help customers pinpoint IT issues quickly. Nimsoft customers have reported a 60 percent increase in IT problem resolution.

Newspapers reported that the service failure impacted Canada, Finland, France, Germany, Honduras, Japan, the Netherlands, and the UK, in addition to most parts of the U.S., including Microsoft's home turf in the Seattle area. Broad or global distribution is a common characteristic for many of Nimsoft's 540 customers, who rely on the NimBUS solution's scalability to centrally manage across data centers. Microsoft may have capitalized on the NimBUS solution's end-to-end and database monitoring to alert them of application issues before it escalated to complete system failure.

"When customers want to access a service and it is not available, it may have detrimental effects on customer satisfaction," said Gary Read, president and CEO, Nimsoft. "Nimsoft's mission is to help ensure that our customer can deliver IT services optimally. Our product vision of zero administration continually presses us to increase automation, which helps reduce costs associated with hands-on management. We would be pleased if Microsoft accepted our help to increase service reliability for their Hotmail and other Web services."

About Nimsoft

Nimsoft is the premier provider of business-focused IT infrastructure monitoring solutions that customers can easily deploy and use. The company's monitoring solution, NimBUS, is used by hundreds of companies across diverse industries to manage complex networked systems to meet service level agreement targets. Nimsoft solutions combine performance and availability monitoring, advanced service level management functionality and broad platform coverage for unprecedented ease of implementation, deployment and use.

Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies. © 2008 Nimsoft Inc. all rights reserved.

Contact Information

  • FOR MORE INFORMATION:

    United States
    Stephanie Xavier
    Nimsoft, Inc.
    Phone: +1 650 931 1133
    Email Contact

    Scandinavia
    Dag Lund
    Nimsoft AS
    Phone: +47 22627149
    Email Contact

    United Kingdom
    Ajay Nawathe
    Nimsoft Ltd.
    Phone: +44 1932 577770
    Email Contact