SOURCE: Cincom Systems

Cincom Systems

September 27, 2010 13:11 ET

Ninety-Eight Percent of Cincom Customers Report Good, Very Good or Excellent Service

CINCINNATI, OH--(Marketwire - September 27, 2010) - Software and services provider Cincom Systems announces the quarterly results of its customer-service survey conducted from May 2010 through August 2010. Over 350 surveys were sent only to customers who had actually used Cincom support services.

2010 Survey Results -- Good, Very Good or Excellent

Ninety-eight percent of customers rated the overall quality support received from Cincom as good, very good or excellent.

SKILLED

Ninety-two percent of customers rated the support skill level as good, very good or excellent.

RAPID RESPONSE TIME

Ninety-seven percent of customers rated Cincom support engineers' sense of urgency in resolving the problem as good, very good or excellent.

EIGHT OUT OF 10 CUSTOMERS WOULD RECOMMEND CINCOM SOFTWARE TO OTHERS

Eight out of 10 customers would recommend Cincom software to another company.

  • I believe that they were right on top of it and help me to walk through the whole thing. Very, very helpful.
  • An emergency patch was provided in a matter of days to fix the problem. The cooperation from the CINCOM staff was exemplary.
  • Excellent customer service as always!

About Cincom

For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

Contact Information

  • Contact Information:

    Sherrie Eimer
    Manager, North America Customer Contact Center
    Cincom Systems, Inc.
    513.612.2133