SOURCE: Cincom Systems

September 18, 2007 16:44 ET

Ninety-Five Percent of Cincom Customers Report Good, Very Good, or Excellent Service

Nine Out of 10 Customers Would Recommend Cincom to Others

CINCINNATI, OH--(Marketwire - September 18, 2007) - Cincom Systems, a global software and services provider, announced the results of a customer-service survey conducted from June through August 2007. 563 surveys were sent only to customers who had actually used Cincom's support services.

2007 Survey Results - Good, Very Good, or Excellent

Ninety-five percent of customers rated the overall quality support received from Cincom as good, very good or excellent.

Skilled +

Ninety percent of customers rated the support skill level as good, very good, or excellent.

Sense of Urgency =

Ninety-one percent of customers rated Cincom support engineers' sense of urgency in resolving the problem as good, very good, or excellent.

Nine Out of 10 Customers Would Recommend Cincom to Others

Ninety percent of customers would recommend Cincom software to another company.

Real Comments from Real Customers

--  "Support is very good -- first class."
--  "Cincom Help Reps are very helpful and knowledgeable, and will not
    give up on a problem until it's resolved. I'm very impressed and thankful
    for the Help Desk system."
--  "Very professional and courteous staff."
--  "The service was beyond excellent for me. I am new to the application
    and did not have anyone in the company to answer my questions. Cincom was
    very, very patient with me while I explained my issue the best I could with
    the little knowledge I had about the application. I feel like I could call
    with the 'dumbest' question and they will respond with the most positive
    response in layman's terms. I feel confident that no question asked is too
    petty from the support that I have received."
--  "The engineers were very helpful. They offered tools to help me with
    the resolution of the problem. The phone discussion, e-mails, and
    GoToMeeting were very helpful."

About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has enabled thousands of clients worldwide to increase revenue, control cost, minimize risk, and achieve rapid ROI.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to, or visit the company's website at

Contact Information

  • Media Contact:
    Sherrie Eimer
    Manager, North America Call Reception and Help Desk
    Cincom Systems, Inc.
    Email Contact