SOURCE: Cincom Systems

Cincom Systems

February 18, 2011 16:19 ET

Ninety-Seven Percent of Cincom's ERP Customers Rated the Overall Quality of CONTROL Product as Good, Very Good or Excellent

Ninety-Nine Percent of Cincom's ERP Customers Rate Service and Support Skill Level as Good, Very Good or Excellent Service for CONTROL Product

CINCINNATI, OH--(Marketwire - February 18, 2011) - Over the course of 2010, Cincom ® ERP customers using the CONTROL™ product consistently reported good, very good or excellent customer service with nine out of 10 customers saying they'd recommend the product to others, according to the software and services provider's year-end survey results.

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The reported results come from the quarterly surveys Cincom sends to all of its global customers. The Cincom CONTROL ERP product garnered feedback with each survey. 

2010 Survey Results - Good, Very Good or Excellent

Quality of Product -- 97 percent of customers rated the overall quality of Cincom CONTROL ERP as Good, Very Good or Excellent.

Skill Level -- 99 percent of customers rated the support skill level as Good, Very Good or Excellent.

Rapid Response Time -- 95 percent of customers rated Cincom support engineers' sense of urgency as Good, Very Good, or Excellent.

Finally, 9 out of 10 customers said they would recommend Cincom's CONTROL ERP product to others.

Related Links
Cincom CONTROL ERP site
Cincom ERP Blog
About Cincom CONTROL:2010

About Cincom
For 42 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For more information, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company's website at www.cincom.com.

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