SOURCE: VoiceObjects, Inc.

December 05, 2007 06:00 ET

Nortel to Resell VoiceObjects Phone Application Server Software

VoiceObjects to Enhance Nortel's VoiceXML on the Nortel Media Processing Server (MPS) Voice Portal Platform

SAN MATEO, CA--(Marketwire - December 5, 2007) - VoiceObjects, the leading provider of adaptive self-service phone portals, and Nortel, a recognized leader in delivering communications capabilities that simplify business process and reduce complexity, announced today that Nortel has become a worldwide reseller of the award-winning VoiceObjects phone application server software suite and associated VoiceObjects services. The suite includes the VoiceObjects Server phone application server, the VoiceObjects Analyzer drill-down analytics tool, and the VoiceObjects Desktop service creation environment. More information about VoiceObjects phone application server software suite is available at

"VoiceObjects offers a unique middleware software solution that allows our customers to easily deploy and maintain over-the-phone applications running on our VoiceXML-based Nortel Media Processing Server," said Mark Morell, Director, Multimedia Applications Product Marketing. "The openness of the MPS architecture additionally enables VoiceObjects to deliver Nortel customers cost-effective, end-to-end, carrier-grade self-service phone portal solutions."

In February of this year, VoiceObjects announced that VoiceObjects Server had successfully completed compatibility testing through the Nortel Developer Program. The software now carries the "Nortel Compatible Product" designation.

In a recent research report by Opus Research, VoiceObjects Analyzer was awarded the highest possible rating in each of four important criteria for voice self-service analysis and reporting: support for IVR systems and underlying databases, real-time logging, flexibility and change management, and out-of-the-box support for popular business intelligence software. An executive summary of the report, "Analytics and Reporting for Phone-Based Self-Service," is available for download at

"We are pleased to partner with Nortel to extend the distribution of the VoiceObjects phone application server software," said Beatriz Infante, chief executive officer of VoiceObjects. "Together, VoiceObjects and the Nortel Media Processing Server will enable Nortel customers to efficiently create, deploy, and maintain sophisticated, adaptive, self-service phone applications, providing them with a real advantage over competitors struggling to manage complex, hand-coded VoiceXML."

Phone Application Server Software

A phone application server is software that enables carrier-grade deployment and management of personalized, over-the-phone self-service applications. Generally, full-featured phone application servers have the following four capabilities:

--  The ability to dynamically generate VoiceXML to create personalized
    dialogs with each caller at call-time, using information in an
    organization's CRM or other databases. In customer service applications,
    the resulting caller-specific conversations provide opportunities to up-
    sell and cross-sell and higher rates of customer satisfaction and service
--  An application execution environment that supports remote management
    and monitoring of multimodal applications, online application maintenance
    for instant changes or rollbacks, and guaranteed high availability.
--  Web services support for easy integration between an organization's
    phone-based self-service assets and its CRM, ERP, and other IT assets in
    service-oriented architecture (SOA) environments, drastically reducing
    development time and cost.
--  Support for multimodal phone applications that may include voice,
    video, graphics and text interfaces, allowing user-friendly interactive
    applications that are unmatched in the phone-based self-service industry.

About VoiceObjects

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective self-service phone portals, VoiceObjects enables organizations to personalize each caller's experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world's most sophisticated phone applications. VoiceObjects' award-winning phone application server software is used by leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services and provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit

Contact Information

  • For media inquiries, please contact:
    Christian Danella
    Prequent, Inc. (for VoiceObjects)
    Email Contact
    +1-408-275-6488 office
    +1-415-350-4830 mobile