SOURCE: Marriott International

Marriott International

March 08, 2012 16:10 ET

Northeast Columbia, SC Hotel's Guest Satisfaction Scores Earn Brand Kudos

Superior Service Recognized by Continued Loyalty of Fairfield Inn & Suites Columbia Northeast's Guests

COLUMBIA, SC--(Marketwire - Mar 8, 2012) - Receiving honors based on guest response, an accommodating choice among hotels in Northeast Columbia, SC has received a Marriott brand award for the third consecutive year reflective of its dedication to providing travelers with superior comfort, exceptional service and outstanding value.

The stylish Fairfield Inn & Suites Columbia Northeast has again received the Marriott's Silver Circle Award based on scoring determined by Guest Satisfaction Survey responses. The award recognizes the hotel's ongoing guest satisfaction and places it in the top 20% of the brand for its Overall Guest Satisfaction Survey Score. The GSS program is used by Marriott to identify and measure key drivers that lead to guest satisfaction and ultimately guest loyalty. Recognizing that superior guest service is critical in retaining current guests and acquiring new ones, this Fort Jackson, SC hotel's dedicated staff, maintained by Gateway Hospitality, strives daily to excel in meeting the needs of both business and leisure travelers who likewise recognize the significance of value-added services that are standard at the Fairfield Inn & Suites. Gateway Hospitality has been consistent in winning this award, claiming the honor for 2009, 2010 and 2011, not only at the Fairfield Inn & Suites Columbia Northeast, but also for their Fairfield Hotels in Titusville, FL and Melbourne, FL.

Conveniently located to provide guests with easy access to some of the area's major business and tourist destinations, this northeast Columbia, SC hotel's guest rooms and spacious suites are ideal for travelers to Blue Cross Blue Shield, Providence Hospital, Palmetto Health, SCDHEC, downtown Columbia and the University of South Carolina. Vacationing travelers will appreciate close proximity to Riverbanks Zoo, Lake Murray and Fort Jackson.

All guest rooms provide travelers with the comfort of crisp linens over plump mattresses and fluffy pillows for a good night's rest, and include a 32-inch flat screen TV with cable/satellite service and premium movie channels for relaxing in-room entertainment. Instant hot water, a coffee maker and tea service are also provided along with voicemail service and TV Internet access.

In addition to clean and comfortable guest accommodations, the hotel features 1,100 square feet of event space for those seeking Columbia, SC meeting rooms or social venues outfitted with flat screen TV/DVD and LCD projectors, comfortable seating and complimentary Internet access. This prominent Fairfield Inn & Suites also provides access to a state-of-the-art business center complete with computer, printer, fax and phone and, for a hearty start to every day, this comfortable choice among hotels near Fort Jackson, South Carolina also pampers guests with a free hot breakfast that includes a variety of items including a Belgian waffle maker and Jimmy Dean breakfast sandwiches.

About the Fairfield Inn & Suites Columbia Northeast

The Fairfield Inn & Suites Columbia Northeast welcomes guests with a warm and inviting atmosphere whether visiting with friends in its vibrant lobby, enjoying the hotel garden and fountain patio or soaking up some poolside sunshine. Recently updating its fitness center with new LifeFitness equipment and a variety of free weights, guests will find it easy to maintain their workout routine while staying at this award-winning hotel.

Contact Information

    Fairfield Inn & Suites Columbia Northeast
    120 Blarney Drive
    Columbia, South Carolina 29223 USA