Novo Technologies

Novo Technologies

July 12, 2005 08:30 ET

Novo Technologies Launches NovoValue, an Innovative Voice Management Software for Contact Centers

LEVIS, QUEBEC--(CCNMatthews - July 12, 2005) - Novo Technologies announced today that it has introduced NovoValue, a performance improvement software solution, specifically designed for contact centers. The new software reflects the company's leadership in Voice Intelligence Management, which combines content and digital voice recording management.

Based on the Microsoft Empower application, NovoValue was developed using the Microsoft WEB tools, allowing for rich and unseen functionalities to date. NovoValue is the result of the most powerful tool/technology combination available today and provides a very stable operational environment.

NovoValue enables contact centers to maximize agent performance by assessing their skills and determining their training needs. Supervisors can easily create and customize evaluation grids with a drag and drop type design. This innovative software allows for the creation of quantitative and qualitative grids with criteria chosen by supervisors. This powerful feature facilitates the identification of specific skills required to accomplish different tasks, enabling the delivery of appropriate training to specific agents, groups or departments. Once the evaluation form is completed, NovoValue generates reports that can be utilized to formulate strategies for coaching, reducing agent and customer turnover and optimizing contact center performance with improved customer service.

One of the greatest challenges for business today is dealing with the exploding volume of information contained in numerous forms of content. NovoValue allows for the management of voice recordings and all digital information related to it, enabling organizations to increase organizational efficiency. NovoValue also allows quick search and retrieval of recorded customer interactions. It ensures instant and secure access to information from across the enterprise and automates business process for improved productivity.

About Novo Technologies

Novo Technologies, a privately owned Canadian corporation, is a leading provider of digital voice recording solutions for the Justice, Public Safety and Contact Centre markets. Its scalable, secure and easy to use applications have been successfully deployed to hundreds of clients over the past ten years. Novo Technologies continually adds layers of intelligence to its voice management products to help businesses meet challenges they are facing in today's fast evolving markets.

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