SOURCE: Novotus

Novotus

February 23, 2012 08:09 ET

Novotus Makes Inavero's 2012 Best of Staffing™ List for Third Consecutive Year

Client Service Recognition Awarded to Top One Percent of All Staffing Companies

AUSTIN, TX--(Marketwire - Feb 23, 2012) - Novotus, the leading Texas-based Recruitment Process Outsourcing (RPO) company, announced today that for the third consecutive year, it has been named to Inavero's Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation's only satisfaction award that recognizes exceptional client service within the staffing industry. Fewer than one percent of North American staffing firms have been named to the 2012 Best of Staffing Client List.

"We are thrilled to be consistently recognized for our efforts by Inavero," said Novotus Founder and President Mike Mayeux. "Historically we retain more than 92 percent of our clients each year, and we believe our commitment to customer satisfaction is the reason. It is an honor to see that recognized and validated three years in a row by an independent survey, and to be in the top one percent of all staffing companies nationwide," said Mayeux.

Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. Novotus received satisfaction ratings of nine or 10 out of 10 from 67 percent of their clients, significantly higher than the industry's average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that was more than double the national staffing industry benchmark for talent satisfaction.

"These are exciting times as the staffing industry is helping lead the way to renewed economic vitality," said Eric Gregg, Inavero's Founder and CEO. "It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide."

Inavero's complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about Novotus, visit www.novotus.com.

About Novotus
Novotus provides recruiting process outsourcing and recruiting related services, and is a founding member of the Recruiting Process Outsourcing Association (rpoassociation.org). Novotus is the largest RPO provider based in Texas. To learn more or request a demonstration visit us at www.novotus.com

About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero's proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero's team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association's exclusive research partner. The firm's surveys protect more than $4.3 billion in staffing firm annual revenue. For more information contact Inavero at (800) 921-2640 or email bestofstaffing@inavero.com. www.inavero.com | www.bestofstaffing.com.

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

Contact Information

  • Contact:
    JEN ILIFF
    3X Marketing for Novotus
    EM: Email Contact
    PH: 419-429-9084
    FX: 419-422-7515