ResponseTek Networks Corp.

September 13, 2005 08:30 ET

ntl Sets Goal to Provide Customer Experience Second to None with ResponseTek Networks Corp.

VANCOUVER, British Columbia--(CCNMatthews - Sep 13, 2005) -

ResponseTek Networks Corp., a leading global supplier of Customer Experience Management (CEM) solutions, today announced that ntl, the UK's leading cable company, has received more than 20,000 insights with the launch of its ResponseTek solution.

ntl offers Digital TV, Broadband Internet and fixed line Telephone services to 7.9 million homes across the UK. It is committed to providing the best possible customer service. The company is using ResponseTek to help it gain customer insights so it can further improve the services it offers. ntl has implemented ResponseTek's CEM solution in a phased approach to more effectively monitor customer experience in real time. Customers can provide feedback on various service groups online at http://www.ntlworld.com/.

"The ultimate goal is to ensure that ntl customer advocacy continues to measure up to the ntl brand promise," said Gareth McWilliams, ntl Director of Customer Relations. "ResponseTek's solution helps us meet our customer service standards by giving us the means to resolve problems at the root, and to continually improve our business process. It's really all about identifying best practices, listening to our customers and acting on what they tell us. By opening up an effective feedback forum for our customers and employees, we can really listen to their needs - and are better equipped to meet those needs."

Customer experience management is the ability to understand and action on the customer's view of the company. ResponseTek's CEM solution enables companies to measure, improve and innovate on the products and services.

Commenting on ntl's implementation, ResponseTek CEO and President, Syed Hasan said: "In a highly competitive sector, ntl has the vision to incorporate the voice of their customers, enabling real time business improvement processes to meet their customer service standards and to deliver their brand promise. We are proud to work with ntl, who is constantly innovating and improving the quality of the customer experience."

About ResponseTek

Headquartered in Vancouver, BC, ResponseTek Networks Corp. allows quality-driven Fortune 500 firms to increase revenues and profits by dramatically reducing customer turnover. The company's Customer Experience Management solutions enable organizations to continually improve the quality of their customer service by delivering up-to-the-minute, front-line customer experience information to their key decision-makers. By enabling executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization's performance, companies who use ResponseTek can act on problem areas in their business immediately, creating more satisfied, loyal and more profitable customer bases in the long term.

About ntl

-- ntl Incorporated (NASDAQ:NTLI) offers a wide range of communications and content distribution services to residential and business customers throughout the UK.

-- ntl is the UK's largest cable company with 3.3 million residential customers, and the UK's leading supplier of broadband services to consumers, with 1.6 million broadband customers.

-- ntl's network can service 7.9 million homes in the UK.

-- Information on ntl and its products can be obtained at www.ntl.com



For more information

Please visit our web site at www.ResponseTek.com or contact:

Christine Tang, ResponseTek
604-484-2900 x 227
Christine.tang@responsetek.com

Mike Maloney, Interprose Public Relations
902-425-5654
mike_maloney@interprosepr.com



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