the NuComm Corporation

March 29, 2006 12:51 ET

NuComm International launches AutoCollect™

AutoCollect™ decreases collections costs Attention: Books Editor, Business/Financial Editor, Media Editor, News Editor, Tech/Telecomm Editor ST. CATHARINES/ONTARIO--(CCNMatthews - March 29, 2006) - FOR IMMEDIATE RELEASE
March 29, 2006
(St. Catharines, Ontario): NuComm International has launched AutoCollect™, an interactive IVR solution designed exclusively for the credit industry. This automated service is generating eighty-five per cent savings over the cost of using live agents for a major credit card issuer who adopted it in early March.

AutoCollect™ is a debt management tool designed to help credit departments optimize the credit recovery process. It has been proven effective in freeing up live agents from outbound calling and includes an interactive functionality to generate a 14 per cent call transfer rate to speed the process of credit recovery.

This major credit card issuer selected NuComm's AutoCollect™ based on its unique interactive functionality and NuComm's ability to enhance their credit efficiency in the future with additional IVR-based services. With its previous IVR supplier, it was restricted to sending only outbound messages with no option for customers to transfer directly to an agent. As a result, it was reliant on those customers calling back, which frequently did not occur. AutoCollect™, however, provides an important hotlink to transfer calls immediately to live agents…proven to dramatically increase collection success on overdue accounts.
"We're pleased to report that our interactive IVR solution is already delivering strong call transfer results of 14 per cent within its first month on the market." says NuComm CEO Réal Bergevin. "With the debt servicing industry always facing collection challenges, this product has been designed to significantly improve credit contact center productivity."
About NuComm Credit Services
NuComm Credit extends the NuComm suite of services and technology to the credit management industry including financial institutions, credit card issuers, government, telecommunications and collection agencies.
We provide business support to credit management and recovery operations. From automated services, application processing, card activation, data entry, customer care and retention to trace locate, collections and repossessions NuComm Credit serves as a back office partner to help maximize the return from credit operations.

About NuComm International
NuComm International is a leader in North America's Contact Center industry. It has been named one of Canada's 50 Best Managed Companies™ for five years in a row and was a 2005 recipient of the Canada Award for Excellence (CAE) from The National Quality Institute (NQI). Offering innovative "customer care" solutions to businesses and organizations of all sizes, NuComm is also among the few companies of its kind operating in an ISO 9001:2000 quality managed environment. Its many Centers provide technical and service support, customer care and billing, data management and customer self-service programs to some of the best-known companies in the cable, telecommunications, automotive, financial services, retail, media and entertainment sectors.

MEDIA CONTACT:

Clive Woodrow
Vice President, Client Services
NuComm International
(905) 323-3939, ext. 35067
or Mobile: (416) 566-0911
clive.woodrow@nucomm.net

IN: FINANCE, INTERNATIONAL, MEDIA, TECHNOLOGY, TELECOMM

Contact Information

  • Clive Woodrow, Vice President, NuComm International
    Primary Phone: 905-323-3939 ext. 35067
    Secondary Phone: 416-566-0911
    Toll-Free: 877-637-2615
    E-mail: clive.woodrow@nucomm.net