SAN JOSE, CA--(Marketwired - Feb 25, 2014) - AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of premise and cloud-based IP-PBX and Contact Center solutions, today announced that Brightway Insurance has selected MaxCS Private Cloud to replace phone systems in more than 100 offices.
Brightway Insurance was ranked as the number one insurance franchise in 2013 by Entrepreneur Magazine. Founded in 2003 by CEO David Miller, the company has rapidly grown to 115 offices across seven states. Most impressively, the company has doubled new business revenue every year since starting, and finished 2013 with over $310 million in sales. Its innovative model allows franchisees to focus on new business growth by providing centralized customer service and support. At Brightway's centralized service center, an average of 1,000 calls and 1,600 policy changes are processed every day.
After evaluating future growth plans, Brightway management decided that a cloud based communications solution would be ideal for their franchised offices. Instead of managing an on premise phone system in every location, franchised offices could be consolidated onto a centralized hosted platform. Working with authorized AltiGen partner Michael Stern of Total Business Systems, the company has begun migrating existing systems, and is already placing new locations on the MaxCS Private Cloud Service.
"We have been a long time user of AltiGen technology at our corporate office," said Brightway CEO David Miller. "Our service center uses AltiGen's call center technology and we have historically deployed an on premise AltiGen system with local phone lines to all of our branches. Using MaxCS Private Cloud, we will be able to significantly lower costs for ourselves and our franchisees while greatly simplifying management."
"We've deployed hundreds of on premise AltiGen solutions for Brightway Insurance and other customers," said Michael Stern, President of Total Business Systems, Inc. of Florida. "What's great about MaxCS Private Cloud is that it's the exact same software, just now running in a hosted data center. Existing customers who switch are able to reuse their telephones and already understand how to use the product. For new customers, we're able to deliver a proven, feature rich product at an amazing price. At Brightway Insurance, every office that shifts to MaxCS Private Cloud immediately contributes to reducing overall communications costs. Bringing up a new location can be done almost instantaneously as well."
"AltiGen is very excited to see Brightway Insurance migrating to our new cloud based service," said AltiGen VP of Sales Mike Plumer. "While Brightway will be spending less per month, we will be able to provide more through the new service. Expanded functionality such as disaster recovery and mobile clients will ensure that the communications system helps play its role in the Brightway success story. We look forward to Brightway Insurance's expansion across the country."
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of premise and cloud-based IP-PBX and Contact Center solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding AltiGen's continued ability to provide MaxCS Private Cloud at significantly lower costs than premise based solutions, Brightway's experience in paying less on a monthly basis while getting more features, and with expanded functionality such as disaster recovery and mobile clients. The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2013. Since these statements involve risks and uncertainties and are subject to change at any time, the Company's actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.