SOURCE: NWP Services Corporation

December 19, 2007 09:05 ET

NWP Services Corporation Announces Enhanced Billing and Customer Service Support for Spanish-Speaking Apartment Residents

IRVINE, CA--(Marketwire - December 19, 2007) - NWP Services Corporation (NWP), the leading provider of billing, resident payment and utility management solutions to the multifamily housing industry today announced that the company has enhanced its billing and customer service support for Spanish-speaking residents.

In response to the needs of its customers, NWP recently introduced a new English-to-Spanish translation feature on its monthly resident utility billing statement. This billing enhancement will help Spanish-speaking residents better understand their charges and the payment options that are available to them, as well as to make them aware of the bilingual phone support and customer service that NWP offers.

This latest enhancement is a part of NWP's ongoing bilingual support program which currently includes a host of specialized services designed to assist Spanish-speaking residents. These support services include a team of dedicated bilingual customer service representatives as well as an automated toll-free phone system exclusively for Spanish-speaking residents to access account information, make payments and get answers to frequently asked questions 24 hours a day, seven days a week. The support program also includes a series of Spanish language conservation materials to educate residents on how they can reduce utility costs through conversation of water, electricity and natural gas.

Bilingual support services allow NWP to communicate more effectively with a higher percentage of its customers' residents. The resulting benefit for property owners is a greater potential to collect a higher number of more accurate payments, which in turn increases the financial return of their resident billing program.

"A major element of our job is to anticipate the needs of our natural customer and maximizing communication with residents is always critical," commented Angela Rodebaugh, Director of NWP Client Services. "NWP has filled a need with its bilingual support services, and as a result our customers' programs are more successful and residents are more satisfied. NWP will continue to focus on additional enhancements in this area in the future," added Rodebaugh.

About NWP Services Corporation:

Headquartered in Irvine, California, NWP Services Corporation (NWP) serves the multifamily housing industry as the leading source of resident billing, resident payment and utility cost management solutions.

NWP is known for its industry expertise delivering proven results and exceptional quality. Resident billing by NWP helps property owners offset their utility expenses while allowing them to rely upon world-class regulatory compliance support and resident service. The company's billing options now include convergent -- or "rent-inclusive" -- billing through Resident OneBill™. NWP's newest offering, aBreeze™ Resident Payment Processing, enables residents to pay their rent, utilities and other monthly charges online or at the rental office with funds transferred to the bank electronically. aBreeze™ gives residents convenience and choice and enables owners to access cash faster. In addition, through a service called EIS+, NWP processes and pays bills sent to our customers' properties by utility companies. EIS+ helps customers reduce time spent on administrative bill payment work and provides them with valuable utility data and additional cost management opportunities, including recovering expenses from residents when they fail to transfer utilities into their own name.

NWP's offerings are available for use as individual services or as a fully integrated solution and are designed to accelerate the financial performance of our customers, allowing them to recover and reduce operating costs, create operational efficiencies, improve NOI and FFO and boost resident satisfaction. Additional information is available at

Contact Information

  • Contact for NWP Services Corporation:
    David Collins
    Email Contact