SOURCE: NWP Services Corporation

NWP Services Corporation

November 08, 2011 09:00 ET

NWP Services Corporation Implements New Global IP and Voice Network Technology to Better Serve Multifamily Housing Customers

Company Upgrades Telephony Environment Leveraging the Latest Cloud Computing Technology

IRVINE, CA--(Marketwire - Nov 8, 2011) - NWP Services Corporation (NWP), a leading provider of smart solutions to lower operating and utility costs for the multifamily housing industry, has completed implementation/installation of a new telephony system from AT&T utilizing MPLS technology. Now online and integrated with NWP's existing Tier IV rated data center, the state-of-the-art telephony environment utilizes the latest technology to help maximize reliability and enhance product delivery to better serve the company's customers.

AT&T's voice services offer feature-rich, reliable solutions supporting high-volume calling from multifamily property management professionals and their residents and are seamlessly integrated with Exchange 2010 and NWP's billing, payment and utility management solutions.

NWP's voice and data network is the backbone for providing world-class customer service to its utility billing, electronic rent payment and utility management customers. The platform simplifies NWP's ability to maintain its network and enables rapid deployment of services and mobile technologies consistently, anywhere in the world for NWP's customers and their residents.

"We selected AT&T as they ranked highest of all carriers on Gartner's US Network Service Providers Magic Quadrant with best Ability to Execute and Completeness of Vision," said Jim Charles, senior vice president of product management and engineering for NWP. "The platform makes it easy to maintain our network and enables rapid deployment of services and mobile technologies consistently, anywhere in the world for our customers and their residents."

"NWP consolidated its nationwide business from multiple carriers to AT&T based on our actual experience with those carriers. AT&T expertly combined leading technology with staff quality, project leadership, responsiveness and an incredible commitment to customer service delivered through their account management and technical support teams," commented Michael Radice, president and CEO for NWP. "We need providers that express through action, the same high level of customer service that we expect to deliver to our customers, and we found that in AT&T."

NWP's commitment to Research and Development is significant and unmatched; innovation plays a critical role, driving development and ultimately the introduction of new, superior products and support services. In the last 12 months, NWP's IT, engineering and development teams introduced hundreds of advancements, improving service quality and performance for customers.

About NWP Services Corporation:
Headquartered in Irvine, California, NWP Services Corporation (NWP) provides smart solutions to lower operating and utility costs for the multifamily industry including resident billing, resident payment, utility management and MRO. Resident billing helps owners recover utility expenses with options including convergent billing with Resident OneBill. NWP's Resident ePay service allows residents to pay rent, utilities and other charges online or in person with funds transferred to the bank electronically. NWP's utility management product, UtilitySmart, helps owners and operators optimize utility spend and MRO Manager lowers operating costs and improves service increasing in Funds from Operations (FFO), Net Operating Income (NOI), resident satisfaction, and the asset value of multifamily properties. Additional information is available at

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  • Contact for NWP Services Corporation:
    Mark Gentile
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