SOURCE: NWP Services Corporation

NWP Services Corporation

June 23, 2011 13:00 ET

NWP Services Corporation Introduces MRO Manager

Company to Lower Operating Costs and Improve Service for Multifamily Housing Operators With Resident Service Request, Work Order Automation and eProcurement Solution

IRVINE, CA--(Marketwire - Jun 23, 2011) - NWP Services Corporation (NWP), a leading provider of smart solutions to lower operating and utility costs to the multifamily housing industry, today announced the introduction of MRO Manager. Customers can now take advantage of a complete resident service request, work order automation and eProcurement solution to generate long-term reductions in maintenance and repair costs, increase gains in operating income and boost resident service quality.

"The challenges associated with rising Repair and Maintenance costs are significant and ever-present," commented Michael Radice, president and CEO for NWP. "Our customers require the greatest control of operating costs and need solutions to meet their goals of sustaining growth and improving the financial performance of their multifamily communities. MRO Manager is a best-of-breed solution that delivers on our promise to lower operating costs for customers," Radice added.

MRO Manager is a simple-to-use, web-based system giving customers full control of maintenance and repair activity throughout their portfolio. The solution provides a complete line-of-sight on all processes including repair requests, project status, vendors, purchasing, warranties, preventative maintenance, and asset replacement for optimum transparency on dollars spent. MRO Manager reduces operating costs by controlling spending, and streamlining system processes through:

  • Online service requests - Residents can submit a service request and follow its status, all online. Residents may also call our Service Center to speak directly to a representative.

  • Work order automation - Resident service requests are swiftly routed to the best-suited maintenance tech. Work orders are updated in real time, within full view of management.

  • eProcurement - A Web-based purchasing-supply chain replaces POs, invoices and checks with electronic versions. This provides transparency on spend, reduces paper documents, data entry, and rogue purchasing, while allowing portfolios to leverage collective spending.

  • Vendor compliance - MRO Manager decreases management costs, reduces insurance exposure, and increases corporate control.

  • Accounts payable, invoice processing - Through automation, MRO Manager streamlines AP/AR and improves workflow efficiency.

  • Analytics at your fingertips - Maintenance metrics and measurement analytics from portfolio to local level help proactively manage maintenance operations and reduce costs.

"Customers and residents win with MRO Manager," said Jim Charles, senior vice president of product management and engineering for NWP. "Smart property management teams know that great resident service generates referrals and increases occupancy; communities using this integrated solution will be able to dramatically increase efficiencies and increase resident satisfaction," Charles added.

NWP is a sponsor of the NAA and will be at the Annual Education Conference and Exposition on June 23-25, 2011 at the Mandalay Bay Convention Center in Las Vegas. NWP will be demonstrating MRO Manager for attendees at Booth #845. To learn more about the National Apartment Association, its annual Education Conference and session details, visit

About NWP Services Corporation:
Headquartered in Irvine, California, NWP Services Corporation (NWP) provides smart solutions to lower operating and utility costs for the multifamily industry including resident billing, resident payment, utility management and MRO. Resident billing helps owners recover utility expenses with options including convergent billing with Resident OneBill. NWP's Resident ePay service allows residents to pay rent, utilities and other charges online or in person with funds transferred to the bank electronically. NWP's utility management product, UtilitySmart, helps owners and operators optimize utility spend and MRO Manager lowers operating costs and improves service increasing in Funds from Operations (FFO), Net Operating Income (NOI), resident satisfaction, and the asset value of multifamily properties. Additional information is available at

Contact Information

  • Contact for NWP Services Corporation:
    David Collins
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