TEMPE, AZ and SANDOWN PARK, ENGLAND--(Marketwired - Oct 1, 2013) - OAISYS®, a leader in business call recording and contact center management solutions, today announced it will be exhibiting the latest enhancements to its Talkument® and Tracer software solutions, including its award-winning speech search functionality, at the Convergence Summit South 2013 in Sandown Park, Surrey. OAISYS AllWays, which embodies the complete array of deployment and access options available for its solutions, will also be highlighted. OAISYS will exhibit its solutions at Stand 41.
The Convergence Summit South brings together voice, mobile and data resellers with the major convergence suppliers and has built a strong reputation for its wide range of exhibitors and respected educational seminar programs.
"Worldwide, businesses of all sizes -- from four-seat offices to far larger organizations -- have realized the benefits of OAISYS' voice compliance and quality management solutions, and we have developed an ever-growing global network of channel partners," said OAISYS president Brian Spencer. "We continue to make significant purpose-driven and useful advancements to our call recording solutions to support the evolving business requirements of our customers and look forward to sharing these latest developments with the UK marketplace."
Engineered to support virtualized deployments and compatible with leading IP business communication systems and SIP-based communications services, including those from Avaya, Mitel, ShoreTel, Toshiba and others, OAISYS' Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
OAISYS solutions address operational needs of businesses everywhere, such as Payment Card Industry Data and Security Standard (PCI DSS) compliance and those of particular interest to businesses in the UK dealing with Financial Services Authority (FSA) guidelines. OAISYS solutions help ensure businesses' call recordings meet PCI DSS and FSA compliance requirements with features such as permissions-based call access, configurable data retention, logs, audit trails, encrypted file-streaming and digital watermarking.
OAISYS speech search functionality, which leverages Avaya Speech Analytics technology, enables users to query recordings for spoken phrases and return those containing one or more matches. This feature, available for both the Talkument and Tracer solutions, further enhances OAISYS support for specific compliance and eDiscovery requirements, enabling more efficient identification and retrieval of desired recordings. OAISYS was recently awarded an Avaya DevConnect Partner Excellence Award for its innovation and creativity in delivering a highly affordable audio mining toolset to small and mid-size enterprises.
Also on display will be an advance showing of OAISYS' next-generation client, targeted for introduction in January of next year. The Talkument Navigator interface advances the use of Web-based technologies to support 100 percent browser-based application access, cross-platform compatibility, state-of-the-art search functionality and a modern look and feel optimized for usability.
"OAISYS is committed to delivering innovative, business-relevant technology advances in compliance and quality assurance management for global deployment," said Kevin Burns, OAISYS Limited managing director. "We are also committed to supporting our UK channel partners through OAISYS Limited to ensure the best possible service and support to their global customers."
Talkument personal voice documentation and collaboration software utilizes patented OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.