TEMPE, AZ and ESHER, UNITED KINGDOM--(Marketwire - Oct 2, 2012) - OAISYS®, a leader in business call recording and contact center management solutions, today announced it will be exhibiting the latest enhancements to its Talkument® and Tracer software solutions, including speech search functionality and the Mobile Recall application, at the Convergence Summit South 2012 in Sandown Park, Surrey. OAISYS AllWays, which embodies the complete array of deployment and access options available for its solutions, will also be presented. OAISYS will exhibit its solutions at Stand 41.
The Convergence Summit South brings together voice, mobile and data resellers with the major convergence suppliers and has built a strong reputation for its wide range of exhibitors and respected educational seminar programs.
"Worldwide, businesses of all sizes, from four-seat offices to the largest enterprises, have realized the benefits of OAISYS' call recording and contact center management solutions, and we have developed an ever-growing global network of channel partners," said OAISYS president Brian Spencer. "We continue to make major commitments and investments in the global market and look forward to sharing our latest developments with the UK marketplace."
Engineered to support virtualized deployments and compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, OAISYS' Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
OAISYS solutions address operational needs of businesses everywhere, such as Payment Card Industry Data and Security Standard (PCI DSS) compliance and those of particular interest to businesses in the UK dealing with Financial Services Authority (FSA) guidelines. OAISYS solutions help ensure businesses' call recordings meet PCI DSS and FSA compliance requirements with features such as permissions-based call access, configurable data retention, logs, audit trails, encrypted file-streaming and digital watermarking.
OAISYS speech search functionality, offered in version 7.3 of the Talkument and Tracer solutions and currently available for early adopter field trials, uses advanced phonetics-based technology to query recordings for spoken phrases and return those containing one or more matches. This latest feature further enhances OAISYS support for specific compliance and eDiscovery requirements, enabling more efficient identification and retrieval of desired recordings.
The company's Mobile Recall application, also currently available for early adopter field trials, enables Web-based access to key Talkument and Tracer functionality. Via a browser-enabled smartphone or tablet, Mobile Recall users can access call recordings along with associated interaction metadata while "on-the-go," and no software download or installation is required on the access device.
OAISYS AllWays is the company's recently announced model for delivering a complete range of call recording solution deployment options, including on-premise, pure cloud and hybrid cloud, as well as support for user access to applications and data across a variety of devices.
"OAISYS is committed to delivering innovative, business-relevant technology advances in compliance and quality assurance management for global deployment," said Kevin Burns, OAISYS Limited managing director. "We are also committed to supporting our UK channel partners through OAISYS Limited to ensure the best possible service and support to their global customers."
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, as well as SIP-based communications services, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.