TEMPE, AZ and LONDON--(Marketwire - Mar 4, 2013) - OAISYS®, a leader in business call recording and contact center management solutions, today announced it will be exhibiting the latest enhancements to its Talkument® and Tracer call recording software solutions at the Unified Communications Expo being held March 5-6, 2013, at the Olympia Exhibition Centre in London. OAISYS will highlight its products that focus on supporting compliance for Payment Card Industry Data Security Standard (PCI DSS) and the Financial Services Authority (FSA) regulations. Featured at the expo will be the OAISYS AllWays solutions model, speech search functionality and Mobile Recall application. OAISYS will be exhibiting its solutions at Stand 312.
Hosted by Imago Techmedia, the Unified Communications Expo is a major global showcase of leading communication solutions in the areas of voice, cloud, mobile, visual, collaboration and customer technologies.
"Nearly every industry and business in the world must comply with a complex web of regulatory guidelines from governments, industry groups or both, particularly in global financial markets, where adherence to PCI DSS and FSA regulations is essential. We are pleased to exhibit OAISYS Tracer and Talkument call recording solutions, which help companies maintain compliance to these regulations while empowering users to access, monitor and retrieve call recordings via their mobile devices or from virtually anywhere using the OAISYS Mobile Recall solution," said OAISYS president Brian Spencer.
Engineered to support virtualized deployments and compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, the Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
OAISYS solutions address operational needs of businesses everywhere, such as PCI DSS compliance and those of particular interest to businesses in the UK dealing with FSA guidelines. OAISYS solutions help ensure businesses' call recordings meet PCI DSS and FSA compliance requirements with features such as permissions-based call access, configurable data retention, logs, audit trails, encrypted file-streaming and digital watermarking.
OAISYS speech search functionality, offered in version 7.3 of the Talkument and Tracer solutions, uses advanced phonetics-based technology to query recordings for spoken phrases and return those containing one or more matches. This latest feature further enhances OAISYS support for specific compliance and eDiscovery requirements, enabling more efficient identification and retrieval of desired recordings.
The company's Mobile Recall application enables Web-based access to key Talkument and Tracer functionality. Via a browser-enabled smartphone or tablet, Mobile Recall users can access call recordings along with associated interaction metadata while "on-the-go," and no software download or installation is required on the access device.
OAISYS AllWays is the company's recently announced model for delivering a complete range of call recording solution deployment options including on-premises, pure cloud and hybrid cloud as well as support for user access to applications and data across a variety of devices.
"OAISYS is committed to delivering innovative, business-relevant technology advances in compliance and quality assurance management for global deployment," said Kevin Burns, OAISYS Limited managing director. "We are also committed to supporting our UK channel partners through OAISYS Limited to ensure the best possible service and support to their global customers and look forward to a successful UC Expo event."
Talkument personal voice documentation and collaboration software utilizes patented OAISYS PVD technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS Talkument voice compliance and Tracer quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS solutions are compatible with leading business communications system providers, as well as SIP-based communications services. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.