TEMPE, AZ--(Marketwire - Feb 13, 2013) - OAISYS®, a leader in business voice documentation and contact center management solutions, today announced two key additions to the company's product development and marketing teams in support of its expanded strategic initiatives for 2013. Joining OAISYS are telecom industry veterans Tom Berk as director of product development and Terry Buffard as product strategist. The addition of these new product strategy team members supports OAISYS' ongoing commitment to providing continuous, innovative product enhancements ideally matched to the voice compliance and quality monitoring needs of SMB and midmarket organizations.
Berk, most recently with Mitel Networks, brings more than 25 years of progressive managerial experience in business communications technology strategic planning, development and implementation. While serving as Product Leader / R&D Director at Mitel, he was critical to the development of the company's Mitel® 5000 Communications Platform (CP), targeted to the SMB market. He contributed to the growth sales of that product by 60 percent over a three-year period.
Buffard, previously with dvsAnalytics, brings to OAISYS extensive product management experience with a strong background in market research, competitive analysis and strategic and tactical product planning. In his most recent position with dvsAnalytics, he held a diverse array of responsibilities in the areas of product management, sales engineering and business development.
"We are extremely pleased that Tom and Terry have joined the OAISYS team. Their strong experience and industry knowledge will be invaluable as we continue to refine and enhance our solutions for SMB and midmarket customers," said Brian Spencer, president of OAISYS. "As we seek to drive forward our ambitious growth plans, their roles will be vital to developing and implementing our product roadmap vision."
In support of its promise to deliver excellence in product strategy and customer service, OAISYS is also pleased to announce that seasoned OAISYS veterans Aarik Ames, Linda Gregg and Steve Watson each have assumed new responsibilities that expand their focus on customer service leadership and collaboration with strategic partners.
"Growing our product strategy development team aligns strongly with our mission to continue to deliver the most feature-rich, comprehensive, and secure voice compliance and quality monitoring solutions available to customers," Spencer added. "Together, this expanded team will help us meet our goal of always exceeding customer expectations."
Talkument® personal voice documentation and collaboration software utilizes patented OAISYS PVD technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS Talkument voice compliance and Tracer quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS solutions are compatible with leading business communications system providers, as well as SIP-based communications services. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.