SOURCE: OAISYS

OAISYS

October 08, 2013 11:00 ET

OAISYS' New Version 7.4 of Talkument and Tracer Call Recording Solutions Delivers Enhanced Integration With Avaya, Mitel and ShoreTel

Latest Release Also Delivers Cloud Communications Advancements

TEMPE, AZ--(Marketwired - Oct 8, 2013) - OAISYS®, a leader in business call recording and contact center management solutions, today announced version 7.4 of its award-winning Talkument® and Tracer call recording software applications, now featuring enhanced integration capabilities with industry-leading business communications platforms from Avaya (NYSE: AV), Mitel (NASDAQ: MITL) and ShoreTel (NASDAQ: SHOR). Version 7.4 also includes new feature functionality to support cloud services.

Engineered to support virtualized deployments and compatible with leading IP business telephone systems and SIP-based communications services, including those from Avaya, Mitel, ShoreTel and Toshiba Telecommunication Systems Division, OAISYS' Talkument and Tracer call recording solutions empower user organizations to improve customer service, mitigate risk, adhere to compliance regulations, reduce costs, increase revenue and drive overall profitability.

Version 7.4 of the OAISYS solutions delivers key enhancements for platforms offered by leading business communications solutions providers Avaya, Mitel and ShoreTel.

"The collaborative relationships we have forged with our strategic technology partners enable OAISYS to build advanced integrated voice documentation and quality monitoring applications that enhance business communications across the user organizations," said Brian Spencer, president of OAISYS. "The latest improvements in version 7.4 of Talkument and Tracer demonstrate tangible evidence of the value those strong partnerships provide to our mutual customers."

Specific interoperability and performance enhancements available in version 7.4 include:

  • Avaya IP Office: OAISYS Talkument and Tracer 7.4 now support the capture of call data via a real-time event stream provided by the Avaya DevLink Pro programming interface in a station-side recording configuration. This integration delivers a full set of call information to support the starting and stopping of recording; assignment of access permissions; call search and retrieval; and triggering of workflow actions such as live call monitoring. 
  • Mitel Secure Recording Connector (SRC): The Mitel SRC facilitates the secure recording of Mitel encrypted voice streams by third-party call recording equipment. OAISYS Talkument and Tracer 7.4 solutions now support both available configuration options for integrating with the Mitel SRC, Direct Call Recording and Indirect Call Recording. Indirect Call Recording, new in version 7.4, utilizes a single, centralized SRC, which can enable reduced bandwidth utilization, enhanced network flexibility and more cost-efficient resiliency of recorded devices.
  • ShoreTel Telephony Application Programming Interface (TAPI): ShoreTel TAPI technology enables integration of OAISYS recording solutions with the ShoreTel business phone system to support sophisticated call and communications platform control functionality. OAISYS Talkument and Tracer 7.4 can now leverage the ShoreTel TAPI application to obtain call audio streams directly from SIP trunks, allowing customers to gain cost savings associated with SIP paired with reliable and feature-rich call recording performance.  

An exclusive service provider edition of version 7.4 delivers special capabilities designed for companies offering cloud business communications services. A key feature delivered in the 7.4 service provider edition is OAISYS Multi-Instance support, which enables accelerated, cost-effective deployment of OAISYS call recording solutions to multiple customers via a shared infrastructure, including computing and storage resources. Also included in the 7.4 service provider edition is the capability for users to customize branding of the OAISYS user interface, allowing a provider's services to be uniquely presented as an all-in-one solution within a single brand.

"Organizations are increasingly adopting cloud-based solutions to support their business operations, and OAISYS is committed to meeting this growing demand from customers and creating new opportunities for its partners. We will continue to make R&D investments to deliver innovative call recording solutions ideally suited for this expanding market," said Spencer. 

OAISYS is a Technology Partner in the Avaya DevConnect program, a Gold Preferred Member of the Mitel Solutions Alliance (MSA) and member of the ShoreTel Innovation Network. These programs support the development of third-party applications and services that tightly integrate and interoperate with each vendor's respective business communications solutions portfolio.

About Talkument:
Talkument personal voice documentation and collaboration software utilizes patented OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.

About Tracer:
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and automatic call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.

About OAISYS:
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.

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