TEMPE, AZ--(Marketwired - Feb 13, 2014) - OAISYS®, a leader in business call recording and contact center management solutions, today announced that version 7.4 for its Tracer and Talkument call recording solutions has been named a CUSTOMER 2014 Product of the Year Award winner by TMC, a global, integrated media company. The 16th Annual Product of the Year Award winners list appears in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.
"OAISYS is honored to receive a 2014 CUSTOMER Product of the Year Award," said Brian Spencer, president of OAISYS. "Tracer and Talkument are the industry's leading call recording solutions for contact centers, providing users with easy, reliable and cost-effective quality and compliance management feature functionality."
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor OAISYS with a 2014 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Version 7.4 of its Tracer and Talkument call recording solutions has proven deserving of this elite status, and I look forward to continued innovation from OAISYS in 2014 and beyond."
New Features in Talkument & Tracer Version 7.4:
Version 7.4 of OAISYS' award-winning Talkument® and Tracer call recording software applications was announced in October 2013.
Engineered to support virtualized deployments and compatible with leading IP business telephone systems and SIP-based communications services, including those from Avaya, Mitel, ShoreTel and Toshiba Telecommunication Systems Division, OAISYS' Talkument and Tracer call recording solutions empower user organizations to improve customer service, mitigate risk, adhere to compliance regulations, reduce costs, increase revenue and drive overall profitability.
Version 7.4 of the OAISYS software solutions, announced in October 2013, features enhanced integration capabilities with industry-leading business communications platforms from Avaya, Mitel and ShoreTel. Version 7.4 also includes new feature functionality to support cloud services. Interoperability and performance enhancements now available in the current release of the OAISYS voice documentation and quality monitoring solutions include:
- Avaya IP Office: Talkument and Tracer now support the capture of call data via a real-time event stream provided by the Avaya DevLink Pro programming interface in a station-side recording configuration. This integration delivers a full set of call information to support the starting and stopping of recording; assignment of access permissions; call search and retrieval; and triggering of workflow actions such as live call monitoring.
- Mitel Secure Recording Connector (SRC): The Mitel SRC facilitates the secure recording of Mitel encrypted voice streams by third-party call recording equipment. The Talkument and Tracer solutions now support both available configuration options for integrating with the Mitel SRC, Direct Call Recording and Indirect Call Recording. Indirect Call Recording, new in version 7.4, utilizes a single, centralized SRC, which can enable reduced bandwidth utilization, enhanced network flexibility and more cost-efficient resiliency of recorded devices.
- ShoreTel Telephony Application Programming Interface (TAPI): ShoreTel TAPI technology enables integration of OAISYS recording solutions with the ShoreTel business phone system to support sophisticated call and communications platform control functionality. Version 7.4 of the Talkument and Tracer solutions can now leverage the ShoreTel TAPI application to obtain call audio streams directly from SIP trunks, allowing customers to gain cost savings associated with SIP paired with reliable and feature-rich call recording performance.
An exclusive service provider edition of version 7.4 delivers special capabilities designed for companies offering cloud business communications services. A key feature delivered in the version 7.4 service provider edition is OAISYS Multi-Instance support, which enables accelerated, cost-effective deployment of OAISYS call recording solutions to multiple customers via a shared infrastructure, including computing and storage resources. Also included in the 7.4 service provider edition is the capability for users to customize branding of the OAISYS user interface, allowing a provider's services to be uniquely presented as an all-in-one solution within a single brand.
Talkument personal voice documentation and collaboration software utilizes patented OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and automatic call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.
About TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.