TEMPE, AZ--(Marketwire - Feb 7, 2013) -
- Innovative voice compliance and quality monitoring software solutions can be ordered directly from Avaya and its distributors.
- Enables easier access to Avaya-compatible technology that extends the value of a company's unified communications network.
OAISYS®, a leading provider of business call recording and contact center management solutions, today announced that its portfolio of voice compliance and quality monitoring applications will be sold through Avaya, a global provider of business collaboration and communication solutions, through the Avaya Select Product Program.
The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio.
The OAISYS Talkument® and Tracer solutions offered through the program have been compliance-tested for compatibility with Avaya IP Office and Avaya Aura® Communication Manager. By integrating with an Avaya platform, it is easy for companies to extend the benefits of sophisticated, practical and affordable voice compliance and quality monitoring feature functionality to their communications infrastructures. As part of Avaya's orderable solution set, OAISYS solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates the OAISYS Talkument and Tracer applications.
OAISYS and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
Streamlined ordering through the Avaya Select Product Program is available in the United States and Canada and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.
"I am honored that OAISYS is one of a select group of partners to be invited to join the Avaya Select Product Program. OAISYS solutions help address the challenges facing SMB and midmarket organizations, something to which we have been committed for more than sixteen years. The expanded relationship between our companies will streamline the ordering and delivery process for Avaya Connect channel partners, thus helping them to better and more quickly serve their customers."
-- BRIAN SPENCER, PRESIDENT, OAISYS
"The combination of the OAISYS Tracer quality monitoring solution with the Avaya Aura communications infrastructure provides meaningful insight into our agents' interactions. With Tracer, we are able to evaluate agent performance, increase customer satisfaction and improve the overall efficiency and productivity of our call center operations."
-- KATHERINE LUCION, CUSTOMER SERVICES CENTER SUPERVISOR, PFSWEB INC.
"The inclusion of the OAISYS Talkument and Tracer solutions in the DevConnect Select Product Program helps Avaya customers obtain complete end-to-end solutions with ease. OAISYS voice documentation and quality monitoring solutions, now featuring the same technology for audio search as delivered by Avaya Speech Analytics, enables organizations to confidently address an evolving array of regulatory requirements, effectively mitigating the risk of non-compliance while also enhancing the customer experience."
-- ERIC ROSSMAN, VICE PRESIDENT, DEVELOPER RELATIONS, AVAYA
Avaya, channel partners, communications solutions, devconnect, developers, resellers
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.