SOURCE: OAISYS

August 31, 2010 07:00 ET

OAISYS' Tracer Call Recording Software Recognized With Multiple Awards From Customer Interaction Solutions® Magazine

Awards Reflect Innovations in Contact Center and IP Technology

TEMPE, AZ--(Marketwire - August 31, 2010) -  OAISYS is proud to announce its Tracer professional interaction management solution for call centers has received two awards from Technology Marketing Corporation (TMC) for its innovative advances in contact center and IP telephony communications.

With the first award, TMC has named Tracer as a 2010 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine.

Tracer, the industry's leading call recording and contact center management solution, allows organizations to record calls, conduct live and auto call monitoring, evaluate and rank employee performance and archive calls for later playback and review.

"OAISYS has clearly demonstrated to the staff of TMC Labs that Tracer is truly innovative in the CRM and contact center industries. Tracer has made significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."

The second award, the 2010 IP Contact Center Technology Pioneer Award, also presented by TMC and Customer Interaction Solutions, recognizes Tracer's contributions to the advancement and usefulness of Internet Protocol (IP) telephony in the contact center industry.

Tehrani said, "TMC is proud to distinguish OAISYS with an IP Contact Center Technology Pioneer Award. Tracer has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this prestigious honor."

He continued, "Technology is the key to the success of any call center, so it is my pleasure to recognize OAISYS for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani.

"Contact centers, both formal and informal, have been a key focus for us since Tracer was first developed," said OAISYS president Brian Spencer. "The advance of IP telephony in the contact center space has been a major improvement for the industry, and we design our call recording and professional interaction management solutions not only to make the most effective use of the technology but also to increase value for our customers who employ it."

In the past two years, OAISYS and Tracer have also been named TMC's Best of Show as the Most Innovative Product, Customer Interaction Solutions magazine's Product of the Year, and has received the magazine's award for CRM Excellence.

The award-winning OAISYS product portfolio also includes Talkument®, which is bundled with Tracer in an unlimited user license or available for purchase as a stand-alone application. Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology, enabling individual businesspeople to store, organize, play back, annotate and share calls for collaboration and process compliance.

About OAISYS
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

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