SOURCE: Oakwood Worldwide

Oakwood Worldwide

June 09, 2009 07:00 ET

Oakwood Worldwide Launches ServiceTrack(SM), a New Technologically Advanced Service Monitoring System

Oakwood Leads Corporate Housing Industry With 24 Hour Tracking Application

LOS ANGELES, CA--(Marketwire - June 9, 2009) - Oakwood Worldwide, the leading global temporary housing provider, today announces the introduction of their newest technology in cutting edge customer service. ServiceTrack(SM) is an around-the-clock, powerfully efficient service tracking system that catapults Oakwood's gold standard service to new levels.

"We've given our associates the ultimate tool to provide guests with exceptional service when a maintenance or service request needs to be fulfilled," says SVP of Information Technology Ric Villarreal. "Since the launch of the new platform and process to our field associates, ServiceTrack(SM) has successfully achieved 100 percent adoption across all domestic operations."

Designed to accommodate the ever-changing needs of the industry, ServiceTrack(SM) brings modern innovation to customer service and provides direction to help ensure positive interactions and satisfaction every time. It monitors all guest and service representative communications by generating a unique ticket for each request, then tracks the request to achieve an efficient and effective conclusion. The system closes the loop by automatically deploying a questionnaire to solicit guest feedback. Whether a guest accidentally locks themselves out of their unit or has a maintenance emergency, a communication log is created. The system enables any customer service associate to view the account, proactively communicate with the client, and successfully complete the request.

Not only does ServiceTrack(SM) dynamically replace Oakwood's previous guest service request system, it empowers associates to create, manage, and track service issues 24 hours a day, seven days a week. This new application continues to strengthen Oakwood's guest experience and gold standard service.

About Oakwood Worldwide

Oakwood Worldwide is the global leader and provider of furnished and serviced apartments. For one need or many, local or around the globe -- Oakwood offers flexible, easy-to-use, custom solutions to meet any temporary housing need.

A wide range of inventory and supplier management options allows Oakwood to provide the optimal housing solution whenever and wherever needed. With more than 3,500 Oakwood associates worldwide, nearly 23,000 apartments, and more than 300 network partners, Oakwood can meet any need and delivers with reliability clients can trust.

Their staff of trained professionals throughout the world, innovative technologies, and unparalleled customer service have made Oakwood the premier choice in temporary housing solutions for nearly 50 years.

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